Our Public Sector client is looking for a Housing Resolution Officers on a 3 month initial contract. We are looking for applicants who have a strong Housing background. The core responsibilities of this role will include: * We are an inbound Customer Service call centre dealing with all types of enquiries from members of the public. * It is a very fast paced office, so we expect our staff to promote a positive attitude. * Experience dealing working in a call centre. * The ability to work to performance and quality standards always delivering excellent customer service. * Candidates will have strong customer service skills and experience in working with Housing Repairs. * Knowledge of Northgate Housing system is preferred but not essential or a have used a housing system. Flexible working from home and office on a rota basis. Candidates will attend a 2 week training course both classroom and shadowing in the office and home. The ideal candidate will be experienced in a Housing Resolution Officer role. You will have experience dealing with service users and also experience working with a number of other organisations including voluntary sector. You will have excellent communication and customer service skill as well as the ability to work under pressure. This is a fantastic opportunity to join an established organisation on a long term contract * £17.54 per hour PAYE holiday pay * £22.01 per hour on a Umbrella basis