Sudbury Ref: VA2778 OFE Benefits Competitive salary plus performance related bonus 29 days holiday including public holidays plus additional days with service Pension contributions Referral bonus scheme Enhanced parental leave Enhanced sick pay Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach. Talk to us about flexible working VIP Awards – colleague recognition scheme Cycle to work scheme Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more! Steer Academy provides accredited ongoing training – paid for by the business Opportunities for career progression Customer Service Advisor – Steer Automotive Group, Sudbury Deliver Exceptional Service with a Leading Name in Accident Repair Are you a people-focused professional who thrives on delivering great customer experiences? Join Steer Automotive Group in Sudbury as a Customer Service Advisor, where your communication skills and friendly approach will make a real difference. About the Role As a key member of our front-of-house team, you’ll be the first point of contact for customers visiting or contacting our Sudbury site. You’ll manage the customer journey from start to finish — ensuring each customer feels informed, supported, and valued throughout their repair process. What You’ll Be Doing Booking in vehicles and arranging collections/returns with efficiency and care Handling inbound/outbound calls and email enquiries in a professional manner Managing customer complaints and working towards fast, effective resolutions Keeping internal systems and external insurer portals up to date Building rapport with customers while maintaining accurate admin records Working to team and individual performance targets, including customer satisfaction Assisting with the movement of vehicles on-site as needed What We’re Looking For Previous experience in a customer service role (automotive industry preferred) Excellent communication skills — in person, on the phone, and via email Strong organisational abilities and attention to detail Ability to multitask and adapt in a busy, fast-paced environment Comfortable with computer systems and Microsoft Office Team player with a proactive and positive attitude Familiarity with the Sudbury area for vehicle logistics is a plus What You’ll Get A permanent role with one of the UK’s fastest-growing accident repair groups A friendly and supportive team environment Opportunities for training and career development Competitive salary and benefits Apply Now If you're ready to take the next step in your career and join a company that values exceptional service, apply today to become a Customer Service Advisor at Steer Sudbury.