Sudbury Ref: VA2778 OFE Benefits * Competitive salary plus performance related bonus * 29 days holiday including public holidays plus additional days with service * Pension contributions * Referral bonus scheme * Enhanced parental leave * Enhanced sick pay * Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach. * Talk to us about flexible working * VIP Awards – colleague recognition scheme * Cycle to work scheme * Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more! * Steer Academy provides accredited ongoing training – paid for by the business * Opportunities for career progression Customer Service Advisor – Steer Automotive Group, Sudbury Deliver Exceptional Service with a Leading Name in Accident Repair Are you a people-focused professional who thrives on delivering great customer experiences? Join Steer Automotive Group in Sudbury as a Customer Service Advisor, where your communication skills and friendly approach will make a real difference. About the Role As a key member of our front-of-house team, you’ll be the first point of contact for customers visiting or contacting our Sudbury site. You’ll manage the customer journey from start to finish — ensuring each customer feels informed, supported, and valued throughout their repair process. What You’ll Be Doing * Booking in vehicles and arranging collections/returns with efficiency and care * Handling inbound/outbound calls and email enquiries in a professional manner * Managing customer complaints and working towards fast, effective resolutions * Keeping internal systems and external insurer portals up to date * Building rapport with customers while maintaining accurate admin records * Working to team and individual performance targets, including customer satisfaction * Assisting with the movement of vehicles on-site as needed What We’re Looking For * Previous experience in a customer service role (automotive industry preferred) * Excellent communication skills — in person, on the phone, and via email * Strong organisational abilities and attention to detail * Ability to multitask and adapt in a busy, fast-paced environment * Comfortable with computer systems and Microsoft Office * Team player with a proactive and positive attitude * Familiarity with the Sudbury area for vehicle logistics is a plus Apply Now If you're ready to take the next step in your career and join a company that values exceptional service, apply today to become a Customer Service Advisor at Steer Sudbury