Are you a driven leader with a passion for operational excellence and customer satisfaction? We're seeking a Branch Manager to take the reins of our Warrington branch, lead a high-performing team, and deliver outstanding results.
Key Responsibilities
Operational Leadership: Manage daily branch operations in line with company policies and procedures.
Performance Excellence: Consistently achieve a minimum of 95% On-Time In-Full (OTIF) delivery performance.
Customer Engagement:
Answer 95% of incoming calls on the first attempt.
Return 80% of missed calls within one hour.
Resolve 100% of missed calls by the end of the day.
Complaint Resolution: Respond to all customer complaints within 48 hours.
Health & Safety Compliance: Ensure 100% adherence to Health, Safety, and Environmental policies.
Safety Culture: Champion a 'safety first' mindset and ensure timely completion of branch audits.
Process Improvement: Identify and implement initiatives to enhance efficiency and drive sales.
Relationship Management: Build strong relationships with customers and suppliers, taking ownership of order and delivery issues.
What We're Looking For
Proven experience in branch or operations management
Strong leadership and team development skills
Excellent communication and problem-solving abilities
A commitment to health and safety standards
A customer-focused mindset with a drive for continuous improvement
Why Join Us?
Be part of a supportive, forward-thinking team
Enjoy opportunities for career growth and development
Receive a competitive salary and benefits package
Make a real impact in a fast-paced, customer-centric environment
Ready to lead with purpose?
Send your application or
expression of interest to:
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.