We have a great opportunity to join our growing Learning Services Team at Esri UK as a Learning Services Consultant / GIS Trainer, supporting the learning and development of our customers across the suite of ArcGIS products. In this role, you’ll help customers across the UK and Ireland get the very best from ArcGIS, the world’s leading mapping and spatial analytics platform, through a mix of classroom, virtual and bespoke learning solutions.
Responsibilities
* Help support customer success by developing our customers’ capabilities across the ArcGIS platform.
* Deliver high quality training across a variety of formats, including virtual sessions, classroom courses, e‑learning modules and 1‑2‑1 coaching.
* Prepare and customise course materials, ensuring all content remains current and aligned with Esri’s ArcGIS platform and related technologies.
* Undertake Learning Needs Analysis (LNA) to recommend suitable learning pathways and create tailored development plans for individuals and teams.
* Deliver both Esri’s standard curriculum and bespoke, customer‑specific content when required.
* Act as a trusted advisor to customers, providing guidance on effective blended learning strategies.
* Support continuous improvement by authoring blogs, white papers and online resources that share best practice.
Qualifications
You’ll thrive in this role if you:
* Have an in‑depth knowledge of ArcGIS Pro (essential) and ideally ArcGIS Online.
* Have some training experience, either formal or informal, carried out as part of your role.
* Have strong communication, presentation and facilitation skills, with the confidence to engage diverse audiences.
* Experience of working in a customer‑focused environment would be beneficial.
* Have (or be willing to work to achieve) CompTIA CTT+, TAP Accreditation and IITT affiliation or membership.
* Like to work independently, dealing with and resolving complex situations in a flexible manner.
* Are a great communicator and presenter.
* Can prioritise and work to fixed deadlines.
* Are entitled to work in the UK and happy to undergo security clearances (essential).
Benefits
* Starting salary from £40,000+ (depending on experience).
* Company bonus scheme up to 20%.
* Excellent company pension.
* Vitality healthcare, permanent health insurance, and wellbeing support.
* Gym contribution and cycle‑to‑work scheme.
* Volunteering opportunities for causes important to you.
Location & Employment
* Location: Remote, UK
* Employment Type: Permanent – Full Time
Esri UK are an equal opportunity employer – we recognise the importance and value of having a diverse and inclusive workforce and the benefits that this can bring to both our employees and our customers.
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