To provide level 1 support to all Pinnacle customer base, either by telephone or email
Responsibilities
- First line telephone support: Including ticket creation, diverting calls to relevant teams
- Logging issues and troubleshooting with relevant external departments
- Proactive report creation, on a monthly basis
- Overflow cover for Parent company Helpdesk
- Proactive courtesy calls to ensure customer contact and feedback is visible
- Stock control and any actions required for DaaS accounts
Qualifications
Educated to a GCSE level or above, the role will come with full training and also a progression path. No skills essential to begin with as the department will seek to upskill on job to a level we require
