Senior Aftersales Advisor Needed in Bolton:
1. Working Hours: Monday to Friday, 40 hours per week + 1 in 2 Saturdays
2. Salary: Up to £35,000
Our client, a successful and well-established dealership, is seeking an experienced Senior Aftersales Advisor to join their team. This is a fantastic opportunity to step into a leadership role within a forward-thinking business that values its staff, rewards success, and provides a supportive working environment.
Key Responsibilities for the Senior Aftersales Advisor:
3. Mentor and guide the Service Advisor team to consistently achieve high customer satisfaction levels
4. Offer hands-on assistance and expert advice to colleagues when required
5. Take ownership of escalated customer concerns, ensuring swift and effective resolution
6. Oversee the daily workshop diary through RTC, maximising efficiency and turnaround times
7. Manage the issue and return of courtesy vehicles to customers
8. Set clear objectives, monitor results, and provide feedback to maintain team performance
9. Uphold company standards, policies, and aftersales procedures at all times
What We’re Looking For in a Senior Aftersales Advisor:
10. Proven background in a dealership aftersales environment is essential
11. Strong ability to lead, coach, and motivate a team
12. Outstanding customer service and interpersonal skills
13. A valid UK driving licence is essential
14. Knowledge of 1link, Kerridge, and RTC systems advantageous (training available)
What You’ll Get in Return:
15. Company pension scheme
16. Death in service benefit
17. Half-day holiday on your birthday
18. Birthday and Christmas gifts
19. Long-service recognition and rewards
20. Staff discounts on new cars, servicing, and parts (for you and your family)
21. Access to tech and car salary sacrifice schemes
22. Ongoing training through the Stellantis Academy and Internal training programmes
23. A positive, family-oriented work environment with a stable, supportive management team
24. A progressive career path
If this Senior Aftersales Advisorrole interests you and you would like to know more about it, or other automotive roles in your area, please contact Cecily Calder at Perfect Placement UK Ltd
Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today.