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Aftermarket Development Director at Global Machinery Solutions
Company Description
Global Machinery Solutions Ltd is a leading machinery dealer and supplier in the UK and Western Europe, renowned in the Forestry, Recycling, Construction, Aggregate, and Confi-shred market sectors. Representing reputable brands like Sany, Pezzolato, Anaconda, Bandit, Shred-Tech, Pronar, Jo Beau, and Norwood Sawmills, Global provides expert advice and demonstrations tailored to customer needs. The company emphasizes customer confidence and satisfaction, offering comprehensive after-sales support with 15 mobile engineers across the UK, Scotland, Ireland, and Germany, as well as a workshop in Grantham, Lincolnshire. Global Machinery Solutions aims to create opportunities for a better environment through world-class machinery and exceptional customer service.
Role Description
This is a full-time, on-site role for a Service Administrator located in Mildenhall. The Service Administrator will be responsible for providing administrative assistance, handling customer service inquiries, offering technical support, and scheduling training sessions. Daily tasks include managing service calls, coordinating with mobile engineers, maintaining documentation, and ensuring efficient communication with clients and internal teams.
Qualifications
* Strong skills in Communication and Customer Service
* Experience in Administrative Assistance and Technical Support
* Ability to provide Training and support to customers and staff
* Excellent organizational and multitasking abilities
* Proficiency in using office software and service management tools
* Relevant experience in the machinery or related industries is a plus
* A proactive and problem-solving attitude
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
* Industries
Machinery Manufacturing
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