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Customer Service Advisor - Natwest/Ulster Bank Belfast (Newtownards), Newtownards
Client: Teleperformance
Location: Newtownards, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 5
Posted: 05.05.2025
Expiry Date: 19.06.2025
Job Description:
Are you ready to take your career to new heights?
* Location: Natwest/Ulster Bank. Belfast City Centre - office based training and grad bay (7 weeks). Hybrid once training complete. Great public transport links!
* Shifts: Full time - 40hrs per week - hours between 07:00 and 01:00
* Training Duration: 3 weeks onsite, 4 weeks grad bay onsite
* Probity Requirements: Credit, Criminal, Sanctions, and Fraud check. Must evidence last 2 years employment and last 5 years address history.
Description of the Job
Provide proactive and reactive customer service to ensure clients meet their financial arrangements aligned with their goals.
Key Responsibilities
First point of contact: deliver outstanding service, educate customers on banking options, complete processes accurately and compliantly, and ensure positive customer outcomes.
Join us as a Customer Service Advisor
* Deliver excellent service, focusing on customer needs and financial goals
* Educate customers on banking methods and support their choices
* Complete processes with attention to detail for seamless experiences
What you'll do
Conduct financial reviews, manage your diary, balance proactive and planned customer interactions, support the bank’s operations, maintain relationships, resolve complaints, and ensure customer satisfaction.
The skills you'll need
Experience in customer service, relationship management, organizational skills, and regulatory environment familiarity. Proficiency in Microsoft Office and a customer-focused attitude are essential.
What you get from us
* Perks at Work: Discounts, free classes
* Help@Hand: Discounts, wellbeing resources, GP access, mental health, financial, legal advice
* Critical Illness cover up to £10,000
* Cycle to Work, Holiday Purchase schemes, Service Awards, Inspire Awards, Refer-A-Friend (£1,200), Wellbeing Webinars, Employee Experience Support
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