Overview
Are you a natural people person? Do you have an eye for detail? Do you have excellent communication skills?
If you answered yes, we’ve got the perfect role for you! At Medway community healthcare we understand the vital role played by our care coordination centre.
We are looking for confident individuals with good communication and customer service skills, who can provide a professional first point of contact for our busy care coordination centre within the children's admin hub.
This role is responsible for providing a high level of customer service and administrative support to patients and clinical services in a fast-paced environment. Post holders will be required to liaise with patients, service representatives, healthcare professionals and other colleagues on a frequent basis dealing with a wide range of booking and general enquiries, including complaints, via the telephone and a variety of standard administrative tasks.
Responsibilities
* Provide a high level of customer service and administrative support to patients and clinical services in a fast-paced environment.
* Liaise with patients, service representatives, healthcare professionals and other colleagues on a frequent basis dealing with a wide range of booking and general enquiries, including complaints, via the telephone and a variety of standard administrative tasks.
What we offer
* A progressive and innovative service in a social enterprise that is patient and staff focused; you’ll even have the opportunity to become an MCH shareholder.
* Encouragement to explore new ways of working and service development.
* Well established in-service training, one to one supervision, and appraisals with regular support.
* Opportunity to develop your skills in a friendly and supportive team.
Would you like to work flexibly? In the NHS, we are reminded every day of how important work life balance is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.
Small print
* Informal visits can be arranged on request.
* We will offer you the choice of two pension schemes: the NHS Pension scheme and the Scottish Widows group pension scheme.
* MCH encourages all staff to be double COVID vaccinated to protect themselves, their colleagues, their family and their patients.
For further details / informal visits contact: Name: Julia Manning
Job title: Administration Team Coordinator
Email address: julia.manning@nhs.net
Telephone number: 07896 244557
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