Job overview
Are you a highly motivated individual or looking for your next opportunity as an administrator? We may have what you are looking for.
Within the Integrated and Holistic Care Group Ward clerk/Administrator post has become available to support the ward and our busy Ward Sisters.
The post holder will be responsible for general ward clerk’s duties supporting the Ward Sister in administrative tasks to assist in the management of their team.
Main duties of the job
Administrative experience and skills in a healthcare setting
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o Are familiar with office programmes such as Microsoft Outlook, Excel and Word as well as the Trusts’ Patient Administration System, Digital Patient Record, Datix and the staff E-roster system
o Good communication skills and can engage with the multidisciplinary team effectively
o general ward clerk duties such as filing, excellent customer care and phone manner, communicating throughout the team, using patient systems such as PAS, Datix and DPR
o The care group can support you in opportunities to develop and enhance your skills including NVQ Business Administration skills within fast paced and supportive ward environments.
Working for our organisation
At DCHFT, we pride ourselves on the care we provide for our patients, and on the culture, we are creating for our staff. We work hard to create a fair, inclusive environment for our staff.
Our Mission is to work in partnership to provide high quality, compassionate services and to nurture an environment where people can be at their best. Our vision is healthier lives, empowered citizens, thriving communities.
We are a Trust that celebrates diversity, and we are committed to creating an inclusive environment for all employees. We welcome applications from people in all under-represented groups.
Please be aware that this role is not CURRENTLY eligible for visa sponsorship. Applicants should be aware of the requirement to independently obtain ongoing right to work in the UK beyond the expiry of any temporary or time-limited permissions. Evidence of this will need to be shared with the HR Team to ensure our records remain up to date.
Detailed job description and main responsibilities
Work as a part of a team, providing smooth clerical and administrative service to the ward, in line with trust policies and procedures.
To be responsible for the effective and efficient management of patient records as per trust policy.
To ensure that all data entries are made in a timely manner and by doing so, contribute to the Trust's targets, whether mandatory or local.
To assist and support the team to ensure the delivery of a high-quality service, requiring the use of good clerical, communication and interpersonal skills.
To offer friendly, polite and personal point of contact for all patients, their families and members of the public.
Person specification
EDUCATION, QUALIFICATIONS & TRAINING
Essential criteria
* Educated to GCSE Grade C, including English and Maths
* NVQ3 or equivalent qualification in relevant subject
KNOWLEDGE & EXPERIENCE
Essential criteria
* Recent previous experience within a comparable role within a customer focused environment
* Recent previous experience of arranging meetings for others and diary management
* Knowledge and experience of administration and /or office procedures
SKILLS & ABILITIES
Essential criteria
* Evidence of good communication skills, engaging with both staff and members of the public, both verbal and written including minute taking skills
* Demonstrated ability at exercising tact and diplomacy
* Ability to work effectively in a team and under direction on routine tasks without the need for supervision
* Ability to use own initiative, prioritise and apply a practical problem solving approach in everyday situations and meet deadlines
* Demonstrates confidential and effective written and verbal communication skills, with the ability to empathise, be supportive and sensitive to the needs of others
* Demonstrates an enthusiastic and flexible approach
* Demonstrates excellent customer care and telephone skills and has an ability to apply attention to detail
Desirable criteria
* Keyboard and typing skills
* Computer literate with an ability to navigate around various systems and software packages including MS Office, Outlook, the Internet and databases
Our Mission
Outstanding care for people in ways which matter to them.
Our Vision
Dorset County Hospital, working with our health and social care partners, will be at the heart of improving the well-being of our communities.
Our Values
Integrity, Respect, Teamwork, Excellence
We are a Trust that celebrates diversity and we are committed to creating an inclusive environment for all employees. We would welcome applications from people in all under-represented groups.
PLEASE READ THE FOLLOWING IMPORTANT INFORMATION CAREFULLY BEFORE YOU SUBMIT YOUR APPLICATION
Please read the job description and person specification carefully to ensure your application reflects the knowledge, skills and experience required.
The closing date/interview date is subject to amendment; this vacancy may therefore expire at short notice, so we recommend that you submit an application at your earliest convenience. We reserve the right to close any vacancies without notice.
Shortlisted applicants will be contacted via email; therefore it is important that you check your personal email account regularly.
Unfortunately we are unable to respond to every application; if we do not contact you within 4 weeks of the closing date, please be advised that you not have been shortlisted on this occasion.
You can contact us on 01305 254655 to find out whether you have been shortlisted or if you would like feedback.