* Role: Account Manager
* Location: Remote
* Employment Type: Full-time
Compensation: Competitive salary commensurate with experience, qualifications, and location. Indicative range: $65,000 – $110,000 (USD equivalent), plus benefits.
Role Overview
We are hiring an Account Manager to own a portfolio of customer relationships post-sale. The role drives renewals, identifies expansion opportunities, and serves as the trusted partner customers turn to when they want more from the product.
Key Responsibilities
- Own renewals and expansion across a defined book of business
- Build executive relationships and conduct quarterly business reviews with customers
- Identify upsell and cross-sell opportunities and partner with sales to close them
- Coordinate with Customer Success and Support to resolve escalations
- Maintain accurate forecasting in the CRM and report on portfolio health
- Gather customer feedback and surface product insights to internal teams
Required Skills and Qualifications
- 3+ years in account management, customer success, or relationship sales
- Track record of renewing and expanding existing customer relationships
- Strong commercial instincts and comfort with negotiation
- Hands-on with CRM (Salesforce, HubSpot) and customer success platforms (Gainsight)
- Excellent written and verbal communication and executive presence
- Bias for action and a structured approach to portfolio management
What You'll Bring
- A high-output mindset and comfort with quota-driven environments
- Strong written and verbal communication, including objection handling
- Resilience and the ability to bounce back from rejection quickly
- Comfort working asynchronously across time zones
What We Offer
- Fully remote, flexible work hours
- Performance-based bonus structure
- Annual learning & development stipend
- Health and wellness benefits (varies by location)
- Opportunity to work on high-scale, real-world impact projects
Equal Opportunity Statement
This is an equal opportunity role. Applications are welcomed from all qualified individuals regardless of race, color, ethnicity, nationality, gender, gender identity or expression, sexual orientation, age, religion, disability, marital status, or any other characteristic protected by applicable law. All hiring decisions are based solely on qualifications, skills, and demonstrated ability.