Community Engagement Officer
Chime Housing
Salary: £26,650 - £30,000 - 37 hours per week
The Vacancy
As a Community Engagement Officer, you'll be the key link between our organisation, our residents and the wider community. You'll build strong relationships, support local groups, and help deliver meaningful engagement activities that empower people and strengthen neighbourhoods.
Introduction to the role
At Chime Housing, we provide vital services that help people to live better lives. We're looking for a Community Engagement Officer to join our Customer Services directorate and play a key role in strengthening our neighborhoods, empowering residents, and supporting thriving, connected communities.
Role purpose
To deliver highquality, customerfocused community engagement services which empower residents and strengthen local partnerships.
What's the role?
Key Accountabilities:
* Act as the key relationship manager for customers, ensuring endtoend processes are completed to a high standard.
* Serve as a main point of contact for community stakeholders, including elected representatives and partner agencies.
* Signpost customers to internal and external support services.
* Promote our community engagement work and ensure residents understand key service and asset developments.
* Support resident involvement through coregulation, scrutiny and membership activities.
* Engage with and support community organisations and resident associations, offering guidance on governance, funding, marketing and training.
* Capture evaluation data to measure the impact of community engagement activities.
* Deliver our Digital Inclusion strategy, helping customers overcome barriers to digital access.
* Support the delivery of our Community Development Fund and Neighbourhood Plan programmes.
* Ensure compliance with health and safety, equality, regulatory and legal requirements.
* Participate in evening and weekend community meetings as required.
What are we looking for?
Essential:
* Working directly with the public or communities, ideally through tenant involvement or similar roles.
* Customerfacing experience in a servicefocused organisation.
* Handling negative customer feedback constructively and preventing reoccurrence.
* Community development impact measurement.
* Digital inclusion and the implications of digitalisation.
* Financial control processes for raising orders and payments.
* Data protection requirements.
* Equality, diversity and inclusion in service delivery.
* Strong customer focus with the ability to manage complex conversations professionally.
* Clear written and verbal communication, including report writing.
* Ability to analyse performance information and customer feedback.
* Confident use of Microsoft Office and digital systems.
* Ability to work independently, manage priorities and collaborate effectively.
* Flexibility to work occasional evenings and weekends.
* Full driving licence with business insurance and access to a car.
* Ability to maintain a satisfactory basic DBS check.
Desirable:
* Level 2 qualifications (e.g., GCSEs, NVQ Level 2).
* Professional membership (e.g., Chartered Institute of Housing).
* Experience engaging diverse audiences using varied communication tools.
* Experience analysing data to identify service improvements.
* Understanding of social housing regulation and Orchard Housing Management Systems.
Who you'll work with
* Responsible to: Senior Community Engagement Officer
* Department: Customers and Communities
What can we offer you?
* 28 days' annual leave (pro rata)
* Employer pension contribution of up to 11%
* Development opportunities
* Comprehensive employee rewards scheme
How we work
We embrace agile working - blending time in our communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly.
How to apply
If this sounds like your next role, click 'apply now', tell us why you've got what it takes, and attach a copy of your current CV.
Closing date: 28th June 2026
Interviews: to be confirmed
(Please note we reserve the right to close the vacancy early if we receive a large response.)