In a Nutshell…
We have a fantastic opportunity for a Customer Service Administrator to join our team within Vistry East London, at our office in Brentwood,Essex.
As our Customer Service Administrator, you will be responsible for assisting the Customer Service department to ensure smooth running and best use of resources as appropriate. You will primarily assist in the logging and monitoring of quality Inspection issues to support both the Customer Service and Build teams to drive these works to resolution.
We are pleased to say, this role can accommodate agile working arrangements.
Let's cut to the chase, what's in it for you…
Competitive basic salary and annual bonus
Up to 33 days annual leave plus bank holidays
Private Healthcare
Competitive contributory pension scheme
Life assurance - 4 x your annual salary
Share incentive schemes
Employee rewards portal with many more benefits…In return, what we would like from you…
Behave in line with our company values - Integrity, Caring and Quality
Previous experience in a Customer Service role either directly or within a customer focussed environment
Experience in working in a fast paced, changing environment where priorities can change daily
Excellent communications skills
Ability to work on their own initiative
Excellent organisation skills
Problem solving and decision-making skills
A polite, tactful, and assertive attitude
Patience and calmness under pressure
I.T literate
Excellent administrative skills
Experience of using KEYS and CoinsMore about the Customer Service Administrator role…
Log QI issues, Home Tour snags, Legal completion snags and any other defects or issues on CRM/Defect System
Ensuring the Keys system is kept up to date and data is entered accurately
Log responses inclusive of closing jobs and adding booked dates to Keys system
Log certificates on Keys system (electrical/ gas safe etc)
Undertake general administrative tasks
Maintenance/filing of development plot files
Work in partnership with other departments within the business
Log QI issues, Home Tour snags, legal completion snags and any other defects or issues on CRM/Defect System
Process orders for uniforms and materials
Complete and file legal completion documentation
Notification to utilities and local authorities of new ownership
Process invoices and obtain and collate all backup documentation and evidence required
Keep purchasers, Area Customer Service Managers, Customer Service Technicians and Subcontractors up to date at all times as appropriate.
Offer support where required within department as advised by management teamFinally, let's tell you a bit more about us…
At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do.
We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry