Job Overview We are seeking an experienced and motivated Senior Pharmacy Technician to lead on both managerial and operational duties across all aspects of the main dispensary, pharmacy stores, and distribution services. The post holder will be responsible for supervising and developing pharmacy and medicines management staff, ensuring the effective deployment of pharmacy technicians and assistants to meet service standards and key performance indicators (KPIs). This role requires a patient-focused team player who is committed to promoting pharmaceutical best practice and supporting the ongoing development and training of staff. The successful candidate will oversee the pharmacy procurement and stock control systems, bringing experience in hospital pharmacy procurement and people management to ensure efficient and safe service delivery. As a key member of the Pharmacy and Medicines Management team, the post holder will contribute to service improvement initiatives, lead audits, manage risk, and support strategic planning. Strong leadership skills, innovation, and a proactive approach to service development are essential, along with the ability to mentor staff and uphold professional standards. Main duties of the job The Senior Pharmacy Technician is responsible for the supervision, development, and management of pharmacy and medicines management staff within their designated area. Key responsibilities include: Managerial Duties: Leading service improvement projects, managing performance, contributing to planning and policy development, and supporting workforce management. Governance and Risk Management: Developing and reviewing SOPs, conducting risk assessments, investigating complaints and incidents, ensuring compliance with health and safety standards, compliance with the Wholesale Dealer licence and Home Office Controlled Drugs licence. Human Resources Management: Line managing staff, conducting appraisals, overseeing recruitment, managing attendance and performance, and supporting staff development and training. Professional Responsibilities: Ensuring service delivery meets professional standards, mentoring staff, and maintaining personal professional development through revalidation. Research and Development: Leading audits and service evaluations, analysing data, and implementing changes based on findings. Financial and Information Management: Managing equipment procurement, supporting IT systems, producing statistical reports, and ensuring data confidentiality and compliance with GDPR. General Duties: Participating in dispensary, stores and out-of-hours services, communicating with patients on sensitive issues, and acting as a reference point for staff queries. Working for our organisation If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English. Detailed Job Description And Main Responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac. Person specification Qualifications Essential criteria BTEC or NVQ Level 3 in Pharmaceutical Science. Registered with the General Pharmaceutical Council. Medicines Management qualified. ACPT qualified. Desirable criteria Service Improvement Qualification – Silver. Management /Leadership Qualification. Experience Essential criteria Experience of working with electronic clinical information systems Experience of data manipulation using a range of data formats and tools e.g. basic pivot tables/excel graphs and audit work. Wide experience of the use of pharmacy computer systems. Desirable criteria Previous experience of training staff. Experience of working with an ePMA / EPR system Management/supervisory experience. Experience in writing Standard Operational Procedures Special Knowledge Essential Criteria Computing skills, ability to use Microsoft office applications including Word, Excel, Outlook, Access. Relevant pharmaceutical, legal and professional legislation Personal Qualities Essential Criteria Well-motivated, reliable, methodical. Ability to work under pressure and on own initiative whilst maintaining attentions to detail and accuracy. Able to act as a role model and mentor for staff. Other Essential criteria Able to work as part of a team. Able to develop new procedures and initiate them. Commitment to continuing education. Organised and adaptable. Ability to travel within health board. Able to work flexible hours around go-live support. Desirable criteria Membership of a relevant professional association. Skills Essential criteria Aware of and work within own limitations. Excellent Organisational skills, demonstrating leadership, building and maintaining relationships across the organisation Desirable criteria Ability to speak Welsh.