Job Description
Key Account Manager - Teesside
We’re looking for a commercially driven Key Account Manager to lead customer engagement across a defined group of Healthcare Professionals (HCPs) in primary and secondary care. You’ll act as the main point of contact, delivering a personalised, data-led customer experience across multiple channels.
The Role
* Own and manage a portfolio of HCP accounts using a mix of face-to-face, virtual and digital engagement.
* Plan and deliver tailored interactions including meetings, symposia and agile campaign activity.
* Build strong, value-focused relationships and develop a deep understanding of customer needs and local networks.
* Create and implement account plans with clear KPIs and milestones.
* Use data insights to prioritise activity, track performance and adapt approach.
* Maintain an accurate 360° account view through effective CRM use.
* Work closely with cross-functional teams (Medical, Market Access, Analytics) to optimise customer experience.
* Ensure full compliance, including AE reporting and appropriate handling of medical queries.
What We’re Looking For
* Strong understanding of local healthcare systems and decision-making structures.
* Experience using data to shape customer strategy and next actions.
* Confident delivering scientific content.
* ABPI qualified with strong knowledge of the ABPI Code of Practice.
* Excellent relationship-building, communication and influencing skills.
* Proactive, collaborative and customer-focused mindset.
* Analytical, organised and comfortable working to sales targets.
Please Apply now using the "Easy Apply" button.