Experience Centre Manager (Store Manager) Mayfair, London
Salary: Up to £60k OTE £78K
A premium home appliance manufacturer known for exceptional quality, precision engineering, and timeless design. With a heritage rooted in innovation and craftsmanship, this company has built a reputation for producing long-lasting products that consistently perform at the highest standards. It caters to discerning customers who value reliability, sustainability, and a superior user experience. The brand embodies a philosophy of continuous improvement and attention to detail, offering appliances that seamlessly combine form and function for the modern home.
Purpose of the Role Lead the Experience Centre in the heart of Mayfair to deliver a premium customer experience, drive direct sales performance, and support brand loyalty. Oversee daily operations, manage the team, and ensure every visitor encounter reflects the high standards of the brand.
Key Responsibilities Commercial & Customer Impact
Deliver and exceed sales, NPS, margin, and conversion targets.
Create and implement sales and activation strategies to grow footfall and revenue.
Maintain strong relationships with existing and prospective customers to drive loyalty and lifetime value.
Ensure a seamless, premium retail experience that supports both direct and partner sales.
Operational Excellence
Manage all EC operational tasks including inventory, store standards, administration, and compliance.
Monitor and report on EC performance, taking corrective action as needed.
Streamline processes to reduce errors, complaints, and inefficiencies.
Team Leadership
Hire, train, and develop a high-performing team focused on delivering exceptional service and sales.
Set clear goals, provide regular feedback, and manage performance.
Foster a positive, collaborative, and accountable team environment.
Ensure team product knowledge and sales capability are continually developed.
Key Deliverables Achievement of sales and profitability targets.
Execution of an exceptional visitor experience.
High team engagement and performance.
Efficient day-to-day operations of the EC.
Core Competencies Results Driven – Delivers outcomes with focus on quality, pace, and customer needs. Leadership – Inspires and develops a capable, motivated team. Strategic Thinking – Aligns team goals with broader business objectives. Customer Focused – Champions the customer experience at every touchpoint. Operational Acumen – Manages resources effectively to ensure smooth and compliant operations. Adaptability – Leads change, fosters continuous improvement, and drives innovation.
Essential Skills & Qualifications
Proven leadership and team management capabilities
Strong sales acumen with a customer-first mindset
Confident decision-making and delegation skills
Experience in interviewing, hiring, and training staff
Competence in scheduling, workforce planning, and risk assessment
Understanding of financial performance, budgets, and reporting
Solid knowledge of products, quality control, and inventory management
Strong communication skills across all levels
Familiarity with retail regulations and compliance standards
Essential Experience Excellent interpersonal and relationship-building skills
Effective time management and organisational abilities
Resilient and adaptable when facing change or new challenges
Demonstrated success in direct-to-consumer sales
Previous experience managing a retail store or similar environment
Proven track record in developing and motivating teams
Package
• Competitive Salary
• Bonus
• Lunch Allowance
• Pension
• Medicash
• Employee Purchase Scheme
• Ability to purchase products for self, family and friends at discounted prices.
• App that provides access to Employee Assistance Programme
• Discounted Gym Membership
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