Input and process HR and payroll data in a timely and accurate manner to ensure continual SLA adherence Resolve and provide advice and guidance on payroll queries from employees, HMRC and other 3rd parties Deal with all customer telephone enquiries in line with SLA Ensure confidentiality of customer data is maintained at all times Provide scheduled payroll reports Support the BPO Manager and BPO Payroll Lead in providing regular service delivery reports and attending customer service review meetings Customer advisor on payroll legislation To work in line with all payroll processes as per documented manuals Document changes to customer process and procedures To plan the workload and checklist of the customer for each month payroll and adhoc cycles To cover in the absence of the Payroll Lead To act as a payroll subject matter expert Work with cross departmental teams, both internally and with the customer, to deliver exceptional service UAT of any system changes To highlight continuous improvements to the HR and Payroll processes to drive continual service improvement
TPBN1_UKTJ