Overview
The moment a guest steps into one of our venues, they walk into a genuinely memorable experience. As a Leisure Receptionist, you'll be the person they rely on to handle transactions and anticipate every detail of a friction-free experience, while creating the warm atmosphere that makes guests feel welcome and want to visit again. You’ll offer a warm professional welcome to members, hotel guests and all visitors alike. You’ll ensure that all access is accurately tracked, and help keep on top of memberships, new enrolments, payments, and renewals, as well as being the first point of call for enquiries and questions.
Responsibilities
* Handle transactions and provide a warm, professional welcome to guests and visitors.
* Manage access controls and accurately track guest entry and memberships, including new enrolments, payments, and renewals.
* Serve as the first point of contact for enquiries, questions and queries, and proactively resolve issues to ensure a seamless experience.
* Communicate effectively through a variety of channels and maintain a high level of customer service.
Qualifications & Skills
* Strong communication skills through a variety of means
* Excellent interpersonal and customer relations skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
* Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks
* High attention to detail and accuracy; strong time-management skills
* Passion for the hospitality industry
About Cairn Group & Location
Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our values—Respect, Integrity, Sustainability, and Excellence (RISE)—are at the heart of everything we do. We are committed to delivering excellence and creating outstanding guest experiences.
Benefits & Perks
* Service Excellence Bonus: Service charge tips and gratuities
* Get Paid in Real-Time with Wagestream: Track pay live and access funds when needed
* Stay, Relax and Recharge: Discounted stays across our venues
* Delicious Discounts: 50% off food and drinks across our hotels, bars and restaurants
* Spa Discounts: Exclusive wellness offers at spas and leisure clubs
* Retail, Cinema & Fun Discounts: Exclusive savings on shopping, cinema trips and more
* Rise with Us: Apprenticeships to leadership programs and career development
* Superstar Awards: Monthly recognition for living our values
* Long-Service Awards: Milestone recognition plus extra annual leave
* Recommend a Friend: Bonus when a referred colleague joins
* 24/7 Support: Confidential Employee Assistance Programme
* Pension Scheme: Long-term financial security
* Year-Round Incentives: Incentives, challenges and surprise perks
* Bereavement Leave: Time and support when needed
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