Job Description Post Title: Tenancy Sustainment Assistant Location: Caithness House Hours: 35 hours per week Duration: Permanent Salary: £28,665 - £31,379 p.a. Salary placing will normally be at the first point of the scale. Contact Person: Alison Banks Email: alison.banks1@highland.gov.uk Job Purpose : The Tenancy Sustainment Assistant plays a vital role in supporting Highland Council’s housing service by helping tenants maintain successful tenancies and preventing homelessness. As an integral part of the area housing teams, the postholder will provide practical advice to individuals facing challenges around tenancy sustainment, including financial hardship, benefit issues and general tenancy management. The role involves conducting home visits, working closely with other agencies, coordinating referrals and maintaining accurate records. This is an exciting opportunity to join a committed housing service that strives for consistent improvement and development with a focus on excellent customer care. The postholder will be able to work with a diverse group of people and deliver outcomes for tenants and clients. By delivering proactive, person-centred assistance, the Tenancy Sustainment Assistant contributes to the Council’s wider objectives of promoting housing stability, improving tenant wellbeing, and fostering resilient communities. Please APPLY ONLINE. If you are unable to apply online and you wish to request an offline application pack, please contact HR Transactions, Tel: 01349 868642 (24 hour voicemail) or email: Recruitment.Enquiries@highland.gov.uk quoting the post reference number above. Please find the Job Description below. The Highland Council understands that diversity fosters creativity and innovation. We are committed to equality of opportunity and being fair and inclusive. We welcome applications from people from all backgrounds, representative of the communities we serve and particularly encourage applications from candidates who are likely to be under-represented in our workforce. As a disability confident employer, we guarantee to interview all disabled applicants who meet the minimum essential criteria requirements for the post. Shortlisted applicants will normally be contacted by email, unless otherwise stated. Please check your emails regularly, including your junk/spam folder. Requirements Chartered Institute of Housing Level 2 Qualification or the willingness to undertake this within the first 12 months of employment. Have access to personal transport or be able to travel to meet the requirements of the post.