We're on the lookout for a strategic and consumer-focused
Insight Manager
to join our team This role is all about championing the voice of the customer—turning data into actionable insights that shape business decisions, drive market impact, and support sales growth across the UK & Ireland. You'll lead consumer research, guide segmentation strategies, and act as a trusted advisor to marketing and commercial teams. If you're passionate about using insight to unlock opportunity and influence strategy, we'd love to hear from you.
Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.
For more information on Sodexo Careers please visit Sodexo Careers
Main Responsibilities
* Customer & Client Experience Programme – Deploy and roll out "always-on" and "relationship" surveys across sites during pilot and full deployment stages. Establish a programme of analysis and reporting to deliver actionable customer experience insights.
* Occasion based segmentation – Support and champion the use of our proprietary occasion-based segmentation tool. Coach site leads and sales teams to run their own surveys and identify the best offers for their customers.
* Campaign Planning – Provide insight five times per year to inform menu and campaign launches for our three key brands. Synthesise findings from insight partners, internal research projects and desk research to guide decisions.
* Support the Brand Strategy – Translate insights from our partners and proprietary sources to ensure brand strategies align with customer needs.
* Competitor Strategy – Anticipate and adapt to changing market conditions by integrating analysis of competitor activity, market dynamics and consumer needs to inform strategic direction.
* Agency relationship management – Oversee agency partnerships, contract renewals and onboarding of new suppliers. Ensure the right agencies are engaged, projects are well managed, and tools are fully utilised.
The Ideal Candidate
* Degree-level education in a related field.
* Significant experience in customer, consumer, or market insight, preferably within foodservice, retail, or hospitality.
* Proven track record of managing research programmes, from design to reporting and stakeholder engagement.
* Experience managing external agencies and insight tools, including contracts and budgets.
* Strong background in translating insight into actionable recommendations for brand, menu, or campaign strategies.
* Strategic thinking with the ability to translate complex data into clear, actionable insights.
* Strong stakeholder management and influencing skills; able to engage senior leaders and site teams alike.
* Commercial acumen with an understanding of how customer insight drives revenue, loyalty and retention.
* Ability to anticipate market changes and competitor moves, and incorporate them into strategic planning.
* High degree of initiative and ownership; comfortable leading programmes independently.
* Advanced skills in research design, data analysis, and interpretation (quantitative and qualitative).
* Excellent written and verbal communication, with the ability to create clear reports and compelling presentations.
* Proficiency with research and reporting tools (e.g. Qualtrics, Microsoft Forms, Excel, Power BI, or similar).
Package Description
£64,000-75,000 per annum
12 months FTC - Maternity Cover
Working with Sodexo is more than a job; it's a chance to be part of something greater.
You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way
.
In addition, we offer
20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.
For further details regarding our Sodexo benefits please see attached.
Ready to be part of something greater? Apply today