Overview
As an Operations Manager, you’ll keep the hotel running like clockwork and lead your team to ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! You’ll be working alongside the General Manager to oversee operations, ensure every stay is extra special and inspire a vibrant team to exceed our guests’ expectations. We’re looking for someone with key people skills, who is great at getting the best out of their team by giving them that get-up-and-go!
Responsibilities
* Be yourself!
* Undertake Duty Manager shifts as required to support the team
* Work alongside the General Manager to devise new ways of moving the Leonardo Hotels brand forward in your hotel
* Support with the delivery of new starter induction and “Guest Care” training, ensuring all team members are offering great hospitality to our brand standards
* Actively monitor recruitment requirements in your hotel to support the operation (and your current team!)
* Have good knowledge of the local area to drive business opportunities for your hotel
* Collaborate with your local HR team to host engaging activities for your team
Perks & Benefits
* Quarterly bonus scheme: based on our business and your personal performances
* Enhanced pension plan
* Special rates on Leonardo Hotel rooms across the UK & Europe
* Company-wide recognition scheme: vouchers for shopping
* Meals on duty
* Talent referral scheme: earn a bonus for recommending a friend
* Regular team events and Employee Awards Celebration
* Access to the Company Pension Scheme, Life Assurance and Wellbeing Support
* Ongoing job-related training programmes with clear paths for progression
About Leonardo Hotels
Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and we are a fast-growing hotel group with plans for major expansion. Our values are Consistent, Friendly, Genuine, Positive and Willing.
At Leonardo Hotels each and every team member is valued and respected for who you are. All careers within our hotels offer customer interaction, variety, and a fun, friendly working environment. We strive to make all of our hotels great places to work, with activities such as summer barbecues, Christmas parties, Thank You Week, and birthday celebrations. We also offer employee benefits, including discounts on overnight stays and performance-based rewards via our Leo Points system.
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