Restaurant Shift / Floor Manager
Location: DD4 7RF
Salary: £12.82 + Bonus Scheme
Want to be part of something incredible?
Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us!
Are you an outgoing individual, looking to move into management, with experience in restaurants, quick service, or coffee shops?
Tim Hortons is a global brand from Canada, with over 5,000 restaurants worldwide, serving over 2 billion cups of coffee. We are expanding in the UK with plans to open hundreds more over the next 10 years.
We prioritize customer satisfaction and are looking for an outgoing Restaurant Shift / Floor Manager to join our team on a permanent basis. In return, you will receive a competitive salary, opportunities for growth, and a rewarding career.
To succeed in this role, you should be a great leader and a positive team player, with previous experience in the restaurant or customer service sector within a fast-paced environment. Excellent communication skills, a focus on customer satisfaction, and flexibility to work various shifts (including early mornings, afternoons, evenings, and weekends) are essential.
If you are passionate about leading a dynamic team, thrive on customer satisfaction, and love coffee, we'd love to hear from you.
Key Responsibilities
As a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager with responsibilities including:
Customer Service
* Lead by example, prioritizing customer satisfaction.
* Maintain a customer-focused approach in all operations.
* Accurately staff the restaurant to meet demand.
* Support the team to ensure operational efficiency.
* Conduct regular store walks to monitor customer experience.
People
* Encourage staff to share suggestions and concerns.
* Provide performance feedback, set goals, and offer support.
* Foster a positive team environment, treating all employees with dignity and respect.
* Manage performance issues in collaboration with HR.
Driving Sales
* Understand sales trends, popular products, and peak times.
* Ensure products are well-merchandised and stock levels are maintained.
* Coach staff on upselling and suggestive selling techniques.
* Identify areas for improvement and motivate staff toward continuous enhancement.
Operations
* Monitor KPIs such as sales, staff turnover, food safety, and health & safety standards.
* Set an example by remaining calm under pressure.
* Manage weekly stock orders and quality checks.
* Oversee maintenance schedules for equipment.
* Ensure proper inventory management.
* Handle opening and closing procedures.
* Maintain cleanliness and operational standards, including food hygiene and customer experience.
* Implement and follow health and safety procedures, reporting incidents promptly.
* Be available to work various shifts as part of the management team.
Key Requisites
* Previous experience managing restaurants.
* Flexible and disciplined approach to work.
* Experience in a food environment is advantageous but not essential.
* Ability to work independently and as part of a team.
* Good numeracy and literacy skills.
* Commitment to high standards of food hygiene and safety.
* Experience handling customer complaints.
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