Lydden Surgery
JOB DESCRIPTION
Medical Receptionist / Care Navigator / Administrator Part time
(Permanent) September 2025
JOB TITLE: Receptionist / Care Navigator
IMMEDIATELY RESPONSIBLE TO: Reception Supervisor
OVERALL RESPONSIBLE TO: Assistant Practice Manager
JOB SUMMARY:
This is a dynamic role which requires a highly motivated person. It involves all aspects of practice reception including care navigation and administrative duties, working in an evolving role within a fast paced environment. The candidate must like a challenge and needs to contribute to our evolving team. The role will involve some Care Navigation (full training will be offered), have excellent customer service skills, understand confidentiality and have the ability to confidently follow policies and care pathways in order to achieve positive outcomes for patients. The ideal candidate will be a strong team player.
They will provide a point of contact for all patients and act as a focal point of communication between patients, doctors and other medical staff. To navigate patients following agreed pathways to the most appropriate service or clinician. To provide an excellent administrative and clerical support service to all members of the practice team.
This will be 21.5 hours work across Monday, Thursday and Friday
* Completion of patient triages for those patients who cannot complete online themselves.
* Care navigation working within Doctor determined guidelines.
* At the start of day opening premises, switching on all reception systems, following reception procedure for opening the surgery. Any unusual occurrences should be reported to the Practice Manager immediately.
* Securing premises before leaving, following the reception procedure for closing the surgery, including switching of all lights, closing of windows etc.
* Answering the telephone within six rings, ensuring that confidentiality is maintained whilst using the telephone
* Receiving and processing telephone enquiries.
* Receiving and recording requests for home visits and messages for and from district nurses, health visitor and midwives, etc.
* Navigate patients using agreed triage templates and pathways to the most appropriate service or clinician
* Booking patient appointments and logging patient requests for phone calls from doctors.
* Receiving and routing patients on arrival.
* Filing and extracting patients' records and any documents relating to them as necessary.
* Receive Lloyd George Wallets containing previous medical records for new patients and file.
* Assisting in other departments when there is a staff shortage
* Registration of new patients to include the necessary completion of forms and informing patients of the services we provide.
* Locating and distributing medical records required for change of address, insurance, etc.
* Deduct patients and return their medical records for patients leaving the practice
* Tidying waiting rooms after surgery, ensuring it is a safe area for patients and children.
* Ensuring that the reception area is left tidy and ready for use by colleagues.
* Ensuring colleagues are informed of any unresolved or urgent matters in handover including using tasks and emails to communicate with colleagues not in the building.
* Attending appropriate training courses as required.
* Monitor stationery and inform the appropriate person when stocks become low
* Ensuring the confidentiality of documents and practice business.
* Taking delivery of post and parcels/ deliveries and ensuring the relevant person is notified timely
* Ensure adequate stocks of new patient registration packs are available
* Ensure where possible patients contact details are up to date and accurate
* Ensure practice post is delivered to the post office timely
ADMIN
* Ensure the successful completion of daily backup to the computer system
* Put New Patient Registration Health Check info onto Patients Notes
* Scanning correspondence
* Where required organise clinics and send out invites Maintain such registers and recall systems as required by your department such as for the HPV vaccine/ child immunisations etc
* Performing such clerical tasks as may be reasonably requested.
SPECIAL REQUIREMENTS OF THE POST
* Ability to self-motivate, organise and prioritise own workload.
* An understanding, acceptance and adherence to the need for strict confidentiality.
* Basic computer skills.
* Willingness to learn new computer software both clinical and non-clinical
* Ability to use own judgement, resourcefulness, initiative and common sense.
* Excellent communication skills
* Polite personal manner when dealing with patients.
* Understand the importance of clear desk policies
Job Type: Part-time
Pay: £12.21 per hour
Expected hours: 27 per week
Benefits:
* Company pension
* On-site parking
Work Location: In person
Reference ID: A