Job Description
Collections Team Leader £25,800 - OTE £31,800 Excellent benefits
We are working with a leading tech company who are looking to recruit a calm, resilient and professional Collections Team Leader to join their operation in Newcastle. They are looking for someone with strong people management skills and a positive attitude who can multi-task and troubleshoot within a fast-paced contact centre environment.
In addition to a basic salary of £25,800 with OTE of £31,800, 25 days annual leave plus bank holidays you’ll have great working hours between the hours of 8am to 6pm Monday to Friday and 1 out of 3 Saturdays. There is also the opportunity for hybrid working upon completion of training.
Responsibilities:
* Front-line role managing a small group.
* Working to reduce customer debt.
* Working closely with team members to improve internal processes.
* Completing team performance analysis.
* Leading team meetings.
* Quality assurance and call coaching.
* Assisting recruitment and onboarding.
* Rota Management.
About you:
* Experience in customer service, collections or debt management would be advantageous.
* Professional telephone manner.
* Time Management skills, Multitasking.
* Experienced in people management and improving performance.
* Problem solver.
* Resilient, Patience and able to have empathy and understanding.
Benefits:
* 25 days holiday plus bank holidays.
* Team activities every month.
* Pension.
* Office perks.
* Employee assistance programme.
* Onsite parking.
* Free Fruit.
* Social clubs.
If you’re interested in this role, click ‘Apply Now’ and a member of our team will be in touch!