We are looking for a part-time GP Receptionist to join our friendly and supportive team. This is an excellent opportunity for someone who enjoys working with people, thrives in a busy environment, and wants to make a real difference to patient experience within primary care.
We currently have 15 hours per week available, working Tuesday, Wednesday and Thursday from 1:30pm to 6:30pm. However, some flexibility is essential, as these hours will change to cover staff leave, and additional overtime will often be available.
Our surgery is open Monday to Friday, 8:00am to 6:30pm, and shifts generally fall into either 8:00am to 1:30pm or 1:30pm to 6:30pm or both. Were looking for someone who can commit to their set hours while being willing to adapt often to support the wider team.
FLEXABILITY WITH HOURS IS ESSENTIAL FOR THIS ROLE.
Main duties of the job
As a GP Receptionist, you will be the first point of contact for patients, providing a warm, professional and efficient service both in person, over the phone and online through email and online patient triage You will be responsible for handling patient enquiries, managing appointment requests, and supporting patients to access the most appropriate services.
Day to day duties include assisting with prescription requests, signposting patients to the right clinician or service, and carrying out a range of general administrative tasks to ensure the smooth running of the practice.
About us
We are a busy, patient focused GP practice based within Pinfold Health Centre in Bloxwich, caring for a community of around 5,000 registered patients. Our team is supportive, approachable and committed to providing high quality care in a friendly and respectful environment.
Alongside routine primary care services, we also provide Minor Surgery to external practices. As a member of our team, you will be joining a practice where communication, teamwork and a positive work ethic are at the heart of everything we do.
Job responsibilities
MAIN PURPOSE OFTHE JOB
To contribute to the effective running of reception byreceiving, assisting and directing patients to access the appropriate serviceor healthcare professional in a courteous, efficient and effective way. Youwill provide general assistance to the practice team and project a positive andfriendly image to patients and other visitors, either in person or viaelectronic means i.e. telephone or email.
You will also be required to amend your hours to coverwhat is needed by the practice. This may involve admin duties such as scanning,coding, summarising (this list is non-exhaustive)
JOBRESPONSIBILITIES
Opening & Closing the Practice at the start & endof a working day
Booking appointments for patients over the telephone andface to face
Dealing with patient enquiries and ensuring action istaken if needed
Receiving, monitoring and preparing repeat prescriptionsfor the Doctor to sign
Scanning letters and documents
Coding new diagnosiss, procedures and results usingappropriate read codes
Liaising with solicitors and insurance companies thatrequest medical reports/copies of medical records
Recording receipt of all payments
Booking minor surgery sessions and creating invoices forpayment
To summarise new patient medical records
To prepare medical records deducted from the practicelist for return to PCSE
To deal with home visit requests
To register new/temporary patients onto the computersystem
To process patients change of address on the computer andto have knowledge of the practices catchment area
To check the telephone out of hours answerphone messageis working and is correct at the end of a working day or when the practice isclosed for staff training/meetings
To ensure security of all patient identifiableinformation, by locking away at the end of a working day
Communicating effectively with colleagues, patients andvisitors
Working effectively with individuals from other agenciesto meet patients needs
To familiarise yourself with the practice policies andprocedures and to carry out your duties in accordance with these i.e. EmergencyProcedures & Business Continuity Plans
To check emails on a daily basis and ensure appropriateaction is taken.
To undertake such other tasks as may be required fromtime to time
Chaperoning for Clinicians during medical examinationsand recording this in patient medical records
Defusing patient concerns to prevent a complaint beingmade
Informing patients about abnormal test results and whataction is to be taken
Encouraging patients to use Online Services to bookappointments, request repeat prescriptions and view their medical records
Discussing patient referrals with Doctors and creatingreferrals on the e-referral website or completing a specific referral form
Signposting patients to the most appropriate clinician orservice depending on the patients medical needs
HEALTH &SAFETY
The post holder will assist in promoting and maintainingtheir own and others health, safety and security as defined in the practiceHealth & Safety Policy, to include:
Using the security systems within the workplaceaccording to practice guidelines
Identifying the risks involved in workactivities and undertaking such activities in a way that manages those risks
Make effective use of training to updateknowledge and skills
Using appropriate infection control procedures,maintain work areas in a tidy and safe way and free from hazards
Reporting potential risks identified to thePractice Manager or GP
EQUALITY &DIVERSITY
The post holder will support the equality, diversity andrights of patients, carers and colleagues, to include:-
Acting in a way that recognises the importanceof peoples rights, interpreting them in a way that is consistent with practiceprocedures and policies and current legislation
Respecting the privacy, dignity, needs andbeliefs of patients, carers and colleagues
Behaving in a manner that is welcoming to and ofthe individual, in non-judgemental and respects their circumstances, feelings,priorities and rights
Not discriminating against others because oftheir Age, Sex, Sexual orientation, Race, Religion, Marriage/Civil Partnershipor Disability
PERSONAL/PROFESSIONALDEVELOPMENT
The post holder will participate in any trainingprogramme implemented by the practice as part of this employment, such trainingto include:-
Participation in annual individual performance review,including taking responsibility for maintaining a record of own personal and/orprofessional development,
Taking responsibility for own development, learning andperformance and demonstrating skills and activities to others who areundertaking similar work
Person Specification
Qualifications
* Excellent communication skills, with the ability to deal politely, calmly and professionally with patients both face to face and over the phone.
* Caring and approachable manner, with a genuine commitment to providing high quality patient service.
* Confident using computers and digital systems, including sending emails, using Microsoft Word and navigating clinical or administrative software (training will be provided).
* Ability to follow processes accurately, maintain confidentiality, and pay close attention to detail.
* Strong organisational skills, including the ability to prioritise tasks in a busy environment.
* Reliable and flexible, able to adapt to changing shift patterns when required to support the team.
* Team player, willing to support colleagues and contribute to a positive working environment.
* No formal qualifications required, but a willingness to learn and develop within the role is essential.
* Ability to use Microsoft Excel, including entering data and basic spreadsheet management.
* Experience completing audits or working with data to support practice reporting and quality improvement.
* Familiarity with coding and summarising medical records within a GP practice or similar clinical setting.
* Experience using clinical IT systems (e.g. EMIS, Clarity Team net) training can be provided.
* Previous experience working in a GP surgery, healthcare setting, or customer facing role.
* Knowledge of NHS processes, confidentiality, and information governance requirements.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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