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* Schedule, lead, and manage a team of Bayhosts, providing guidance, training, and performance evaluations.
* Oversee the day-to-day operations of the venue, ensuring cleanliness, organization, and efficient service.
* Monitor and maintain appropriate inventory levels for supplies and equipment.
* Collaborate with other departments to coordinate guest reservations and bay assignments.
* Handle guest inquiries, concerns, and feedback, resolving issues promptly and professionally.
* Implement and enforce company policies and procedures to uphold service standards.
* Train Bayhosts in safety protocols and ensure adherence to safety and health regulations.
* Continuously improve the guest experience through innovative ideas and process enhancements.
Critical Skills & Experience Requirements
* Prior experience in a hospitality or guest service role.
* Strong leadership and team management skills.
* Excellent communication and interpersonal abilities.
* Ability to work in a fast-paced environment and adapt to changing demands.
* Attention to detail and a commitment to delivering outstanding guest service.
* Knowledge of safety regulations and protocols.
* Experience with point-of-sale (POS) systems is a plus.
In return we offer
* 33 days leave (inclusive of bank holidays)
* Continuous professional development in a fast-growing company
* Food and Beverage discounts
* Discounted use of Topgolf, extending to friends and family
* Salary Range £25,820- £27,820+ up to 10% bonus
You will be required to provide a valid Proof of Right to Work in the UK. This can be a valid Passport OR Birth Certificate along with your National Insurance Documentation (both must be present) OR another form of valid right to work documentation'.As applicable you must have a minimum of 6 months work eligibility available on the right to work documentation that you provide.
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