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Job Title: Floor Manager
We are looking for an enthusiastic Floor Manager ready to step into a junior management role and advance within their management career. As the vital link between management and staff, you will have opportunities for collaboration with senior managers, championing your and your team's career development.
Responsibilities:
* Ensure the highest level of customer satisfaction by maintaining exceptional service standards and promptly addressing customer needs.
* Drive team sales through effective merchandising, stock replenishment, and team motivation.
* Lead and develop the shopfloor team to ensure high performance, engagement, and adherence to store policies and procedures.
* Maintain a clean, organized, and visually appealing shopfloor to enhance the customer shopping experience.
* Ensure regular stock replenishment.
* Provide excellent customer service, addressing inquiries and resolving complaints professionally.
* Assist in managing day-to-day operations, including opening and closing procedures.
* Support cash management tasks, such as processing transactions and reconciling tills.
* Foster a positive work environment by leading, mentoring, and developing store colleagues to enhance their performance and engagement.
Role Objectives and KPIs:
* Contribute to achieving or exceeding the store's monthly sales targets.
* Drive KPIs including Units, Conversion, ATV, UPT, and others.
* Achieve upselling and cross-selling targets.
* Maintain a high Net Promoter Score.
* Ensure stock accuracy during store audits.
* Ensure all new colleagues complete mandatory training.
* Maintain employee satisfaction scores or engagement survey results meeting or exceeding company benchmarks.
Skills and Experience:
* Previous supervisory or management experience in a fast-paced retail or customer-facing environment.
* Passionate about retail with a good understanding of latest trends and competitors.
* Experience in coaching and developing individuals.
* Strong attention to detail and ability to maintain high standards on the shop floor.
* Promote JD Group values to internal and external stakeholders.
Employee Benefits:
* Monthly discretionary bonus schemes.
* Company discount of 25% on a wide range of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
* Exclusive deals and discounts through our online benefits platform (TELUS Health).
* Access to digital health and well-being services.
* Health cash plans.
* Internal development courses for personal and professional growth.
* Opportunities for apprenticeships and accredited qualifications (England only).
* Discounted gym memberships at JD Gyms.
* Access to colleague networks and support initiatives for positive change.
* Opportunities to volunteer and contribute to JD Foundation.
* Employer engagement forums to influence positive change.
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