Sales Administrator
Near Bury St Edmunds
£15.30 per hour
Temporary
Full-time
Our client is searching for a Sales Administrator to join their welcoming team. The successful candidate will be responsible for receiving and processing customer orders, ensuring maximum Customer Service Level and Order Fulfilment Rate within a shared service centre environment. This includes verifying order details, fulfilling orders, tracking shipments, managing product returns, and resolving any order-related issues or complaints.
Main Duties:
Respond promptly and professionally to calls, emails, and live chats.
Receive and process orders and enquiries efficiently.
Support export processing and ensure compliance with relevant regulations.
Provide accurate information on products, pricing, availability, and delivery schedules.
Monitor stock levels, reorder supplies, and assist in managing on-site inventory while coordinating with departments to improve accuracy.
Track and prioritise orders, arrange deliveries (including country-specific shipping documentation), and raise invoices and credit notes.
Deliver after-sales support to customers.
Facilitate communication between product lines to support operational development.
Prepare quotations and confirm product availability.
Ensure all processes are followed accurately and information is complete.
Coordinate with external logistics providers to guarantee timely availability.
Share ideas for process improvement and assist with administrative processes across the organisation.
Stay up to date with product ranges and lines.
Key Requirements:
Previous experience in administration, particularly confident with processing
Strong customer service skills.
Excellent verbal and written communication and interpersonal abilities.
Ability to work collaboratively as part of a team and maintain a positive, proactive attitude.
Strong organisational and time management skills.
Initiative and ability to prioritise tasks effectively.
Confidence in selling products and services when required.
Competent computer skills, including proficiency with standard software packages.
If you are interested in this position, please contact Scarlett or Janine on (phone number removed) or apply with a current CV to (url removed)