EXL (NASDAQ: EXLS)is a global data and artificial intelligence ("AI") company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the worlds leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect.
We are headquartered in New York and have more than 60,000 employees spanning six continents.
Role Title:Service Development Manager
BU/Segment:Utilities
Location:Manchester, United Kingdom
Employment Type:Permanent
Contact Centre Operating Hours:8am-8pm 7/365 days per year. Shiftwork applies.
Summary of the role:
1. As Service Development Manager, you will oversee the evolution of the service desk, working with our offshore teams to integrate Learning and Development (L&D), Quality Assurance (QA), Business Continuity and Regulatory Compli...