Job Description
What you will do…
* Effectively process alarm activations across a variety of platforms in accordance with customer-defined specifications ensuring a duty of care to all staff.
* Manage mobile alarm call outs and provide solutions in a timely manner.
* Monitor CCTV and respond to all customer requests relating to their alarm system and escalate issues accordingly. Experience within a control room is preferred but not essential.
* Answer all calls promptly with a high level of customer service, giving assistance to internal and external customers, including liaising with third parties and contractors, as required.
* Ensure that all systems/databases are updated in a timely and accurate manner.
* Provide client reports.
Qualifications
What you will need…
* Excellent customer service skills - Able to communicate at all levels.
* Willingness to learn.
* Ability to work as part of a team.
* Attention to detail.
* Work under periods of pressure.
* Excellent interpersonal and communication skills, able to listen, to give clear and concise instructions.
* Decision-making capability.
* Computer literate - proficient in MS Office, ability to adapt quickly to new systems.
* Professional in appearance and attitude.
* Demonstrate a high level of integrity whilst dealing with sensitive and confidential situations.
* Embody and uphold the Securitas Core Values of Integrity, Vigilance and Helpfulness.
* A flexible approach to working hours including the requirement for covering of holidays and sickness.