Merlin Entertainments - Corporate seeks a Contact Centre Operational Planner to manage workforce planning and optimize staffing levels across UK contact centres. In this role, you will blend analytics and forecasting to enhance operational efficiency. Key duties include managing rotas, collaborating with senior managers, and presenting insights. Required qualifications include strong analytical skills, experience in resource forecasting, and excellent communication. Benefits include a discount on LEGO products, employee perks, and a competitive salary.
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