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Customer Service Associate, Luton, Bedfordshire
Client: Maxwell Bond
Location: Luton, Bedfordshire, United Kingdom
Job Category: Other
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EU work permit required: Yes
Job Views:
3
Posted:
04.06.2025
Expiry Date:
19.07.2025
Job Description:
This role is based in Manchester (City Centre).
Type: Full-time | Permanent | Office-based
Are you passionate about delivering excellent customer experiences? Do you enjoy helping others, solving problems, and working in a fast-paced, friendly environment? If so, we have an exciting opportunity to join a growing, purpose-driven financial services business in Manchester.
This company aims to help individuals and businesses thrive by providing innovative lending and savings solutions across the UK. Known for its award-winning service and people-first culture, it is expanding its consumer lending operation and seeks a customer-first, proactive team player.
Responsibilities:
* Be the first point of contact for customers via phone, email, and secure messaging
* Assist customers with queries, payments, account updates, and more
* Support customers in early-stage arrears to get back on track with payments
* Collaborate with teams across the business, including Lending Operations and Credit
* Identify and support vulnerable customers with care and empathy
* Maintain accurate records and deliver exceptional service in every interaction
* Ensure positive customer outcomes and uphold high service standards
Requirements:
* Previous experience in customer service or call centres, preferably in financial services or regulated sectors
* Excellent written and verbal communication skills
* High attention to detail and a process-driven approach
* Strong organisational skills and ability to prioritise tasks
* Comfortable using digital systems and working in a fast-paced environment
* Team player with a can-do attitude and a passion for helping others
Benefits:
* 30 days’ annual leave plus bank holidays
* Private medical insurance for you and your partner/spouse
* Free gym membership
* Discretionary bonus and share awards
* Life assurance and income protection
* Cycle to Work and EV salary sacrifice schemes
* Save As You Earn share scheme
* Four volunteering days annually to support local communities
* Vibrant city centre office with a collaborative, friendly culture
This is a fantastic opportunity to join a business that values its customers and employees and aims to make a positive impact. If you’re seeking a role with purpose, excellent perks, and growth potential, we’d love to hear from you.
Apply now to advance your career in customer service with a forward-thinking finance company committed to inclusive and responsible finance.
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