Overview
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About the role
To provide excellent customer service to all internal (depots) and external customers for the AdBlue business.
Responsibilities
* Follow up and respond to customer service calls ensuring the customers interactions with Brenntag are positive and leaves them satisfied
* Validate and process orders received via telephone & email in a timely manner
* Generate return authorisation numbers for the subsequent return of empty AdBlue packaging for credit and process them onto the system
* Closely manage and update system data e.g. price amendments, lead times and customer information
* Confirm AdBlue deliveries to generate invoices
* Set up new customer accounts
* Work with Head Office to process supplier invoices & credits
* Work with depot transport to expedite deliveries as required by the customer
* Liaise with all commercial / sales staff to maximise sales opportunities and to ensure customer requirements are met
* Undertake any reasonable tasks or duties assigned by the appropriate line managers from time to time, related to the effective and efficient performance of the job
Qualifications / Skills
* Customer service experience within a fast-moving business
* SAP or equivalent order processing system
* Competent IT skills: Microsoft Office suite, email, Word, Excel, etc.
Equal Employment Opportunity
Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.
Company
Brenntag TA Team
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