Overview
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Reference: Jo000000000018_1760024668
Job title: Customer Success Manager
Location: Kidlington, Oxfordshire
Industry: Call Centre and Customer Service
Job Type: Permanent
Salary: flexible, hybrid working
Responsibilities
* Develop a comprehensive strategy to build the user community, creating content (tutorials, videos, articles for courses, online events to promote the brands)
* Recruit and manage relationships with key artists, influencers, producers and partners for brand messaging
* Initiate, design and implement loyalty programs centered on the user experience offering exclusive access, special promotions to drive subscription growth
* Work closely with the education team to enhance community engagement across platforms and channels
* Establish and manage an online platform for prospective customers and users, knowledge sharing and brand engagement
* Produce technically correct high quality and engaging content showcasing all brands and their benefits
* Analyse, monitor and report on community engagement, identify trends, content performance and product development
* Work closely with marketing, sales and development teams to ensure alignment with business objectives
Qualifications
* A degree, higher level qualification, or qualified by experience in music and audio production
* Music production experience with a strong understanding of software tools (plug-ins, DAWs, virtual instruments)
* Proven ability to explain use of audio software
* Experience creating and presenting video content across multiple platforms
* A passion for audio creation, music technology is a must
* Confident communicator particularly with technical focused content
* Experience in community engagement, customer success, content marketing within software or music technology would be an advantage
* Collaborative team worker with excellent interpersonal skills
* Highly organised with meticulous attention to detail
* Adaptable in a changing environment
* High energy, able to work on own initiative
* Creative mindset, a self starter
What's in it for you?
* Salary of between £45,000 and £60,000
* Flexible, hybrid working
* Joining a highly successful collaborative company who are global market leaders
* Training development and progression
* 24 days holiday which increases by one every two years and capped at 29 days (can also buy and sell holidays)
* 37.5 hours per week with flexible start/finish times
* Annual bonus
* Company pension, health perks scheme, cycles to work, group income protection, group life insurance, discounts on products, employee assistance program
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