Description
Job Title: Exams Administrator Apprentice
Department: Exams
Salary: £22,283.00 per year
Job Type: Fixed term contract, Full-time permanent
To learn how to provide administrative support to a team, and to apply the skills in a busy office environment whilst working towards a Level 3 in Business Administration. The post-holder will be trained to provide professional administrative support within examinations team and wider business support, including but not limited to the management of information systems, resources, on-line exam suite, and to develop a working knowledge of awarding bodies and their regulations to deliver a high quality, flexible and consistent service. The post-holder will learn to operate proactively and independently and to exercise a high degree of efficiency and attention to detail in dealing with multiple complex tasks.
The post-holder will frequently act as the first point of contact for the team, consistently acting as a positive ambassador for the College Group. The post-holder will be an enthusiastic and resourceful team-player with the ability to operate discreetly and develop a customer-focused approach.
Key Responsibilities
* Deliver a range of administrative and customer services which may include some or all of the following tasks:
* Administrative support through word processing and maintaining databases including Pro-solution, SharePoint and trackers.
* Management of the diary for examinations and associated tasks, from basic scheduling to co-ordinating logistics such as room and invigilator availability.
* Support Exams Officers with day-to-day administration tasks, such as data entry and logging certificates.
* Act as first point-of-contact for the examinations office, responding to queries within the College's existing quality standards and procedures and maintaining a high level of customer service within the function.
* Act as a positive ambassador for the College Group, maintaining a professional and positive image within the organisation and to external stakeholders.
* Participating in cross-college activities such as enrolment, summer recruitment, exam invigilation etc as required.
* Comply with the College's financial regulations and other standards for procurement/asset management.
* Ensure the accuracy and confidentiality of information held within the exams office and comply with data protection protocols and relevant policies as appropriate.
Skills, Knowledge and Expertise
Essential:
* Level 2 qualification, including Maths and English or relevant experience
* Good communication skills, oral and written
* Good organisational skills – pays attention to detail and follows through
* High level of discretion
* Strong interpersonal skills
* Experience of working with customers or as part of a team in a busy, fast-paced environment
* Ability to work independently to a high standard, taking accountability and ownership for mistakes and a commitment to self-reflection and learning
* Good communication, relationship management and influencing skills, works well as part of a team
* Ability to work to tight deadlines and multiple priorities
* Positive personality – calm, self-motivated and driven to achieve results through positive role-modelling and common sense practicality
* Innovative and creative – ready to problem solve
* Personal qualities of integrity, honesty, transparency and commitment to/ownership of the mission and values of the College
* Resilient – ability to work calmly within a high pressure environment and deal with fluid situations
* Must be committed to their own CPD
Desirable:
* Experience of working in a college business support or exam function
* Diary management experience
Benefits
Why Join The City of Liverpool College?
Benefits of working at the College
As a valued member of our College community, you'll enjoy a comprehensive range of benefits, dedicated wellbeing support, and meaningful opportunities for professional growth and development.
Pension Scheme
You'll be part of the Local Government Pension Scheme with employer contributions of up to 20.20%, one of the best pension packages in the sector.
Leave entitlement
Up to 27 days annual holiday allowance, plus 1 wellbeing day. You'll also benefit from 5 to 7 days statutory closure and 2 further days closure at Easter.
Employee Benefit Platform
As part of your role, you'll have access to the COLC Employee Benefits Platform, a one-stop hub for a wide range of perks designed to support your wellbeing, work-life balance, and everyday savings. You'll be able to access discounts at major supermarkets, fashion and lifestyle retailers, tech stores, travel providers, and more. You'll also benefit from the Cycle to Work Scheme, cinema and leisure discounts and tech and home appliance discounts, with the option of spreading the cost through salary sacrifice. The platform is part of our commitment to supporting you in every aspect of your working life – and beyond.
Health and Wellbeing
As part of our commitment to supporting your health and wellbeing, all employees have access to the Health Assured Employee Assistance Programme (EAP) – a completely confidential support service available 24/7, 365 days a year. Whether you're facing personal challenges, looking for advice, or simply need someone to talk to, Health Assured is here to help. Through Health Assured, you can access a 24/7 confidential helpline, face to face, online or telephone counselling, as well as structured support for a wide range of issues including stress, anxiety, relationships, bereavement, legal and financial concerns.
You'll also have access to the online wellbeing portal, a secure, user-friendly platform offering a wide range of self-help resources, health assessments, articles, and guidance covering emotional, physical, and financial wellbeing, and to the Wisdom App, which offers mood trackers and wellbeing tools, meditation guides, fitness videos, and self-help modules as well as daily wellbeing tips.
You'll also be entitled to a free eye test through our voucher scheme with Specsavers, which covers a full eye exam (worth up to £25) and even includes £45 towards a pair of glasses. We also offer free flu vaccinations to help keep you feeling your best all year round.
Travel
We've partnered with Arriva to bring you great savings on bus travel. Plus, we offer interest-free loans to help you buy annual travel passes from Merseytravel and Merseyrail. That means you can enjoy the savings of up to two months' free travel—without having to cover the full cost upfront. It's all about making your commute more affordable and less stressful.
Flexible Working
We offer flexible working options depending on business need to support our employee's work-life balance.
Professional Development
We're passionate about helping you thrive, offering a mix of formal and informal professional development opportunities—designed to sharpen your skills, expand your knowledge, and accelerate your career.
College Benefits
Our excellent sports and fitness facilities can be used free of charge by staff. You can also access a range of discounted hair and beauty treatments at our Academy and Graduate Hair & Beauty Salons, and a staff discount at our Academy Restaurant.
About The City of Liverpool College
About The City of Liverpool College
The City of Liverpool College is a leading education provider for almost 12,000 students across the Liverpool City Region, from ages 16 and up.
Our passion for nurturing talent and personal approach to teaching makes sure all our students are fully equipped to realise their potential and be empowered to live out their career ambitions.
We believe in opportunity for all and offer access to both academic and vocational courses. From GCSE to degree level, our students achieve some of the highest exam results in the region.
As a recognised leader in skills and education, we are proud to have been named the Liverpool Chamber of Commerce 2024 Skills Provider of the Year, a testament to our deep-rooted commitment to delivering outstanding education that meets the needs of our students and the regional economy. We are also a proud member of the Chartered Institution for Further Education, reinforcing our position as a centre of excellence within the sector. Our recent Ofsted inspection rated us 'Outstanding' for Adult Provision and Personal Development, highlighting our dedication to providing life-changing education that empowers learners at every stage of their journey.
Our Mission
To provide high quality skills and education by delivering opportunities for growth to all people and businesses of the Liverpool City Region.
Our Goals
* Deliver world class skills in business
* Provide an outstanding learning and student experience
* Develop the talent for sustainable employment
Safeguarding Our Students
The City of Liverpool College is dedicated to safeguarding and promoting the welfare our learners, and all staff will require an Enhanced DBS check.
Ready to Take the Next Step in Your Career?
Join a dynamic team shaping the future of education in the Liverpool City Region. With over 600 dedicated staff, five campuses, hundreds of courses, and more than 10,000 students, we're proud to be a leader in learning and innovation. Ready to make an impact? Apply now and become part of our journey.