Team leader - client services

🌟Team Leader - Client Services🌟

📍 Location: Billericay (minimum 3 days in office)

⏰ Contract Type: Full-time, permanent

👥 Direct reports: 3–5 Customer Service Advisors

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Are you a strategic leader with a passion for client relationships and team development?

🌿What you’ll do:

As a Client-Services Team Leader, you’ll lead a high-performing team while managing both Winter Maintenance and Grounds Maintenance client portfolios. You’ll ensure processes run smoothly, KPIs are met 💪, and your team stays motivated in a fast-paced, dynamic environment. This is a hands-on leadership role, coach, support, and hold your team accountable while representing the company in client meetings.

❤️Why You’ll Love This Role:

Lead a passionate team, make a real impact across seasonal and year-round services, and grow your career in a dynamic, supportive environment.🚀


🔑Key Responsibilities:

Build and nurture strong client relationships, resolving issues proactively.

Review contract profitability and apply uplifts to ensure sustainability.

Attend key client meetings and host quarterly business reviews to drive alignment and improvement.

Lead a delegated team, overseeing performance, development, and recruitment.

Monitor KPIs and Power BI reports, identify trends, and drive service improvements.

Collaborate with Business Development to identify leads and drive revenue.

Manage client account plans, PPM renewals, contract reviews, pricing, and purchase orders.

Ensure timely and accurate quote delivery and portal uploads.

Manage client-specific projects and improve quote conversion rates.

Maintain accurate client documentation in coordination with Front Line Support.

Conduct regular performance reviews and appraisals.

Manage team absences and recruitment processes.

Own team KPIs and restructure teams to meet evolving service expectations.

Foster a high-performance culture through coaching, support, and accountability.

Ensure Winter ROTA is adhered to, with sufficient shift cover maintained and any gaps filled within 24 hours.

✅What we’re looking for:

Proactive in client communication and issue resolution.

Experienced in leading teams and driving operational excellence.

Skilled in data analysis and trend reporting.

Collaborative across departments like Business Development and Operations.

Organised, with a keen eye for detail and documentation accuracy.

Positive, solutions-focused mindset under pressure.

🏆What Success Looks Like:

By 3 months: You understand all processes and your team’s workload.

By 6 months: You’ve built strong relationships and implemented improvements.

By 12 months: You’re confidently leading your team and taking on additional responsibilities.


Why join us:

Career Development Focus: We’re committed to supporting your professional growth with clear career paths, training, and tailored development programs, including our GC Leadership Academy, job specific accreditations and higher education opportunities.

Exciting Growth Opportunities: Be part of a rapidly growing company with a dynamic team and expanding client base.

Collaborative Environment: Work in a supportive, engaging, and innovative culture where your contributions are valued.

Competitive Package: Enjoy a competitive salary and benefits package, along with flexible working options, including:

23 days holiday, Increasing with length of service + bank holidays

Yearly bonus scheme & Share options

Robust pension scheme

Medigold employee support, Free Flu Jabs, Online private GP Service

Free or subsidised national gym memberships

Employee Recognition Scheme

2 personal choice volunteering days

Ground Control

Ground Control is a UK-based grounds maintenance company powered by the latest technology. Since launching in 1973, Ground Control has grown rapidly and now provides full national coverage for our customers across the UK and Ireland.

We deliver a range of services, including grounds maintenance, winter gritting, landscape construction, design, arboriculture, electric vehicle charging point installation to more than 50,000 commercial properties across the UK.

If you are looking to invest in your future with a business that puts people at the centre of everything, click the apply now button below to speak to a member of our team.

#INDHP

Equal Opportunities Statement

At Ground Control, we are committed to fostering an inclusive and diverse workplace where everyone feels valued and empowered to thrive. We believe that diversity drives innovation and success, and we welcome applications from individuals of all backgrounds, experiences, and perspectives.

We are proud to be an equal opportunities employer and do not discriminate based on sex, age, disability, gender identity, marital status, pregnancy, race, religion or belief, sexual orientation, or any other protected characteristic. We actively support and promote an inclusive culture, ensuring fair and equitable treatment throughout the recruitment process and beyond.