Job Title: Field Service Engineer
Region covered: North West UK
Position summary: The Field Service Engineer is primarily responsible for maintaining a professional and profitable repair and preventive maintenance service business on Stryker’s products, ensuring compliance with quality systems and manufacturer specifications. The role involves delivering technical assistance at customer sites and providing documentation to internal and external customers.
Who we want:
1. Collaborative partners: People who build and leverage cross-functional relationships to bring together ideas, data, and insights to drive continuous improvement in functions.
2. Analytical problem solvers: People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
3. Dedicated achievers: People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
What you will do:
1. Repair and check electronic/mechanical Stryker products.
2. Complete annual checks and calibrations according to MDR on customer sites.
3. Utilize software and technological tools to maintain proper records and access technical information.
4. Assist the regulatory affairs department and customers in actioning product recalls, field safety notices, and field action notices.
5. Fulfill service contracts with planned maintenance.
6. Deliver technical training to internal and external stakeholders.
7. Perform installation of Stryker systems on customer sites.
8. Perform software and hardware upgrades.
9. Document service activities thoroughly for internal and external reference.
10. Ensure traceability of all field-based Stryker products through reporting tools.
11. Provide technical support to internal and external customers.
12. Escalate opportunities and issues in team meetings.
13. Follow up diligently on all customer-initiated issues.
14. Ensure services are invoiced if not under warranty.
15. Schedule customer visits in cooperation with customer service.
What you need:
1. Degree in engineering, medical electronics, camera technology, or relevant experience in electrical, electronic, telecommunications, mechanical, software, medical physics, or technology subjects.
2. Adequate IT knowledge (Microsoft Office, Lotus Notes, MFG/Pro, PS3, Outlook).
3. Up to 1 year experience in medical electronics, with good mechanical skills.
4. Experience in hospital environment and healthcare work.
5. IT experience at administrative and technical levels.
6. Ability to build relationships with internal and external customers to promote brand loyalty.
Who are Stryker: Stryker is one of the world’s leading medical technology companies, driven to make healthcare better. We offer diverse innovative medical technologies, including orthopaedics, surgical, neurotechnology, and spine products, available in over 100 countries. For more information, visit our website.
Travel Percentage: 100%
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