Customer Service Operative
Ashford (Charing)
Full Time, Permanent
£Competitive
Job Title: Customer Service Operative
Directorate: Sales, Customer Services
Reports to: Customer Excellence Manager
Job Summary
To manage the day-today requirements of both Ardo UK and Rosemary & Thyme customers. Ensuring correct information and effective communications are delivered, providing a robust customer service experience to all customers. Taking ownership of customers issues and following problems through to resolution.
Main Responsibilities
Managing key accounts of customers through the relevant sales contacts within the business, as well as with buyers for customers.
Take ownership of customer issues and follow problems through to a resolution.
Ensuring customer queries are responded to in a timely fashion.
Being the first point of contact for key customers and account managers.
Continue to improve both internal and customer experience when dealing with the customer service team.
Analyse statistics and compile accurate reports for both customer and business key stake holders.
Teamwork
To have a strong teamwork ethos.
To support other members of the customer service team regarding issues as they arise.
Contribute to ideas and solutions to improve the teams delivery.
Collaborate with other departments when necessary.
Communication
Communicate with other relevant departments within Ardo, at all levels.
Share information with team.
Assure timely and consistent complaint analysis and feedback to the customer.
Keep the Customer Excellence Manager informed regarding any issues.
To provide effective communications across the departments to ensure we meet customer expectations.
Provide clear and prompt communication to the Account Managers.
Qualifications and Experience
Experience of order processing (via email and over the phone) is essential.
Experience working in food industry preferable.
Good level of PC literacy, ability to use MS Office proficiently.
Data inputting using a bespoke system (training will be given).
Experience of SAP system preferred.
Proactive, can-do attitude.
Able to work well on own initiative but also as a team.
Attention to detail, methodical.
Able to work to deadlines.
Please note that this list is not exhaustive and will be subject to workload at the time.
Job Revision
This job description is subject to periodic revision following discussion with the post holder(s).
Interpersonnel Recruitment is operating as an Employment Agency for our client for this particular role. By applying you give consent for your data to be handled and processed under GDPR Legislation for the purpose of your current employment search.
We ask that all applicants already have Right to Work UK documentation in place and on file.
We are pleased to receive a significant number of applications for most roles advertised. We are therefore unable to respond to individual applicants unless shortlisted. If you have not been contacted within four weeks of the closing date you should assume you have not been shortlisted on this occasion.
Interpersonnel is an equal opportunities employer. All our current vacancies are on our website search Interpersonnel UK Ltd
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