PURPOSE Keystone Property Finance is an established Buy-to-Let Lender with a strong brand identity and over 25 years of experience in the UK mortgage market. We are looking for a highly motivated individual with exceptional customer service skills to join our Product Transfer team. The ideal candidate should be able to work in a fast-paced environment towards important deadlines and adapt their priorities to achieve great results. Although not essential for applying, basic mortgage/financial industry experience, or experience within a sales environment will benefit the chosen candidate when starting this role. Key Responsibilities People Related Tasks Act as the first ‘port of call’ with any queries on all product transfer, product transfer plus and product switch mortgage applications Provide timely, accurate and appropriate responses to telephone calls/enquiries and any other correspondence Liaise with other departments within the business throughout the journey of the application Liaise with Mortgage Brokers, updating them on the progress of specific cases and seeking to resolve any queries that arise Liaise with solicitors to request completion documents required to progress a PT application. Daily Operations Increase the product transfer pipeline by speaking with existing customers and providing reminders when their products are coming to an end and promote the advantages of the products Inputs, updates, and maintains data in both internal and external systems accurately reflecting the current stage of each case Manage own applications and deal with any relevant tasks Process the application in a timely manner to meet reversion deadlines Obtain updates on the mortgage applications to ensure that they are progressing smoothly from submission to completion Dealing with phone calls both incoming and outgoing Chasing outstanding documentation and information from mortgage brokers or on some occasion solicitors to progress the application Arranging valuations and liaising with valuers to arrange valuations and provide the reports Actioning and reviewing the final checks prior to completion of the application. KEY SKILLS/COMPETENCIES Adaptability & Flexibility Coping with changing circumstances and acting in a manner that facilitates the change process Redirects efforts proactively applying an understanding of the reasons to support colleagues Recognises the need for change and makes recommendations accordingly Communication Communicating facts and concepts so they can be easily interpreted and understood by others Balances amount and level of information, conveys key issues in the appropriate order to give an overall picture Communicates in plain English, speaking clearly and fluently and using correct grammar in all written work Listens to instructions and passes on information as directed BENEFITS Industry leading AXA backed Private Health Care with no excess Generous Pension contributions of 4% 25 days holiday plus bank holidays Life Insurance Social events (should you wish to be sociable) Dress down Fridays once a month Supported training and a CPD track Free parking Black Tie Christmas party and Summer Teambuilding events Yearly salary review Generous bonus scheme. Keystone’s Values Our Values help define who we are as Keystone Property Finance. They come from the beliefs we hold, the way we behave and how we want to work together for our customers. Respect Integrity Resilience Excellence Our Values are unique to our brand; they give us purpose and focus. They are vital in helping us all ‘do the right thing’. If we are confident that we are true.