Job Summary
We are looking for an organised, motivated, and approachable Practice Support Administrator to join our friendly team at Stanford Medical Centre. This is a key administrative role at the heart of our busy GP surgery, supporting both clinical and non-clinical staff to ensure the smooth and efficient running of our services.
The postholder will provide essential administrative and clerical support across patient communications, data entry, document management, and general practice coordination. You’ll play a vital part in helping us deliver safe, high-quality patient care, working closely with colleagues across the practice in a welcoming and supportive environment.
This varied role covers three main areas: CCHIS (Childhood Health Immunisation Service) administration, ensuring accurate handling of patient and clinical information; practice email monitoring, managing and prioritising communications to support smooth workflow; and GP liaison administration, providing administrative support and coordination between the practice, patients and external healthcare providers.
This role will be based at our main site of 175 Preston Road, however will relocate to our new branch surgery, Lewes Road, Brighton in 2026.
Main duties of the job
* Provide administrative support to the clinical and management teams, including handling correspondence, scanning, and updating patient records.
* Manage incoming and outgoing communications by telephone, email, and face-to-face ensuring patients and staff receive a professional and helpful service.
* Support data entry and information governance processes, maintaining accurate and confidential records.
* Assist with appointment management, referrals, and clinical document processing using relevant IT systems (e.g. EMIS, Docman, NHSmail).
* Contribute to quality improvement and administrative efficiency across the practice, suggesting ideas for better ways of working.
* Provide cover for the Workflow team and other administrative areas when needed, supporting the wider team.
About Us
Stanford Medical Centre is a large, well-established GP practice based in Brighton, serving a diverse patient population of around 19,000 across three sites: the main surgery on Preston Road and branches at Islingword Road and the University of Brighton (Cockcroft). The practice offers a broad range of primary care services and operates in a forward‑thinking environment with a multidisciplinary team.
More information can be found via our website: https://www.stanfordmedicalcentre.co.uk
Details
Date posted: 09 October 2025
Salary: Depending on experience
Contract: Permanent
Working pattern: Full-time
Branch locations: 175 Preston Road, Brighton, BN1 6AG; Lewes Road, Brighton, BN2 4GJ
Job Description
Job responsibilities include the following areas:
* CCHIS Administration
o Maintain and update patient records accurately within the EMIS System.
o Process recalls for childhood vaccinations based on CCHIS and immunisation schedule requirements.
o Ensure data quality and compliance with information governance and confidentiality requirements.
o Assist with audits, reporting, and other tasks as required to support clinical services.
o Provide reports to the CCHIS team as requested.
o Maintain SOPs and protocols, circulating when required.
* Practice Email Monitoring
o Monitor and manage the practice email inbox, responding to or directing queries promptly.
o Prioritise messages for clinical or administrative attention.
o Liaise with patients, staff, and external agencies as needed to ensure smooth communication.
o Efficient filing of correspondence onto patient records, understanding processing needs for those requiring workflow.
* GP Liaison Administration
o Provide administrative support for GPs, including coordinating patient support and administrative tasks as required.
o Act as a point of contact between the practice and external healthcare providers or organisations.
o Assist with scheduling and supporting meetings, communications, and follow-ups.
* Deputising for Workflow and Baby Registration Administration
o Cover workflow and baby registration administrative duties when team members are absent.
o Ensure timely processing of registrations and other workflow tasks.
o Maintain accuracy and compliance with practice and NHS standards during deputising periods.
* General Administrative Duties
o Support reception and general office functions when required.
o Maintain filing, scanning, and archiving systems to ensure efficient operations.
o Contribute to the continuous improvement of administrative processes.
o Uphold patient confidentiality and data protection standards at all times.
Person Specification
Qualifications
Essential
* A good standard of education with GCSE Maths and English at Grade C or above, or Functional Skills Level 2 in Maths and English, or equivalent work experience.
Desirable
* NVQ Level 2 in Health and Social Care
Knowledge
* Excellent communication skills and able to understand patient needs
* Proficient in MS Office and Outlook
* Ability to use own initiative, discretion, and sensitivity
* Respect for diversity and ability to work with people from all backgrounds
* Ability to work as part of a team and autonomously
* Empathetic in distressing situations
* Strong organisational skills and effective use of resources
* Punctual and committed to the team
* High levels of integrity and loyalty
* Clear, polite telephone manner
* Flexible and cooperative, with motivation to support the team
* Understanding of safeguarding adults and children
* Personal accountability, emotional resilience, and ability to work under pressure
* Knowledge of key policies and procedures
Desirable
* Problem-solving with accuracy in processing information
* Clinical IT system skills and the ability to record accurate notes
* Experience using EMIS Web and Docman
Experience
Essential
* Experience of working with the general public
* Experience in a healthcare setting
* Experience of administrative duties
Desirable
* Experience of working in a GP practice
Disclosures
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires an enhanced disclosure check.
Employer details
Employer: STANFORD MEDICAL CENTRE
Address: 175 Preston Road, Brighton, BN1 6AG
Website: stanfordmedicalcentre.co.uk
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