Job Description
Customer Service Specialist
We are looking for an enthusiastic and highly motivated Customer Service Specialist (also known locally as a Property Manager) to join our Property Management Team within our Lettings Department in Annesley. As a Property Manager, you will provide property management and tenancy support services to branches, landlords, and tenants.
What's in it for you as a Property Manager?
* Full training and development opportunities
* A good understanding of the estate agency business
* Fast-paced, fun environment
* Regular team meetings
* Full company briefings
* A clear career pathway
* Salary: £24,670
Key responsibilities of a Property Manager
* Act as a central point of contact managing effective resolution of queries from clients and staff
* Coordinate urgent and routine repairs and maintenance
* Liaise with tradespeople and contractors, keeping customers updated
* Organise safety inspections and manage remedial works
* Liaise with landlords following regular property visits
* Assist customers with general tenancy queries
* Conduct weekly partnership calls with colleagues and welcome calls with new customers
* Respond promptly and courteously to communication with landlords, tenants, contractors, and internal partners
* Provide a first-class service to maximise customer retention
* Ensure personal and team deadlines are met, service levels maintained, and KPIs achieved
Skills and Experience required to be successful as a Property Manager
* Strong customer service skills and confident communication
* Good team player
* Ability to stay calm under pressure
* Excellent negotiation and influencing skills
* Excellent planning and organisational skills
* Good analytical ability
Benefits
* Aviva Digicare + workplace / Car leasing and cycle-to-work scheme
* Colleague discount scheme / Perks at Work / Gym discounts
* Life assurance / Workplace pension scheme
Connells Group UK is an equal opportunities employer and encourages applications from qualified candidates regardless of gender, transgender status, belief, marital status, or maternity status.
Don’t meet every requirement? Studies show women and underrepresented groups are less likely to apply unless they meet every qualification. We are dedicated to building a diverse, inclusive workplace. If you're excited about this role but your experience doesn’t match every aspect of the job description, we encourage you to apply. You might be the right candidate for this or other opportunities.
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