Overview
Are you an experienced Customer Services Manager, Office Manager, Administrative Lead, or Member Services Manager? Can you take ownership of administrative process whilst supporting customers and building relationships? We are a specialist provider of resources to the Construction & Property Technology markets and are partnering with a social enterprise that is expanding and looking to bolster its customer service provision.
This role is hybrid based, with some time spent in an office in Birmingham and some time working from home. Other team members are based in South Birmingham and Worcestershire.
Responsibilities
* Engage with and support members.
* Draft, send, track and chase new membership packs.
* Draft member review packs for existing members.
* Compile management, operational, and supply chain reports.
* Identify potential new members and conduct competitor analysis.
* Attend member and operational meetings.
* Monitor spending.
* Attend conferences and events.
* Draft social media content and manage bulk email communications.
* Maintain audit files.
* Take ownership of the accounts of smaller members.
* Support contract pack creation.
* Identify additional opportunities to support members.
Background
* Customer Services/Customer Success/Account Management – A successful track record in managing customers, building relationships, and promoting services. Experience with procurement frameworks or within the housing or property sectors is beneficial.
* Office Manager – Experience taking responsibility for the smooth running of office processes and documentation to provide a seamless and efficient customer experience.
* Property background – Experience as a Social Housing professional with expertise in Assets, Property Services, Development or Building Safety.
* Supply Chain/Merchants – Experience working within the supply chain providing materials, goods, and services to the Housing, Construction, Building Safety, Asset Management, and/or Property services sectors.
* Construction and Development – Experience managing customer service, accounts, or administration for construction companies, development & regeneration, or modular builders.
Essential Skills
* Self‑starter with a positive approach and background in customer services or account management.
* Consultative approach based on looking after customers, building positive relationships, and turning ideas into action and results.
* Strong administrative skills and ability to manage multiple tasks concurrently.
* Good understanding of creating value and managing costs.
* Ability to engage with prospective customers at conferences, seminars, and workshops.
* Strong MS Office skills.
Highly Desirable / Will Strengthen Application
* Experience in the current Construction or Property Asset Management market(s) including issues within development, compliance, building safety, property services, construction, and/or property asset management.
* Base understanding of procurement.
The successful candidate will receive a very competitive salary, a car allowance, life assurance, healthcare and benefits package, and a generous holiday allowance.
Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is “Legitimate Interests”. You have the right to object to this processing. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
#J-18808-Ljbffr