Contact Cares Advisor – Adult Social Services Department
St Helens Cares is an innovative approach to delivering Health and Social Care in St Helens; bringing together a wide range of public and community service organisations to work in partnership, with a united goal of improving people’s lives and the place as a whole. Based at Nightingale House (adjacent to Whiston Hospital), our Contact Cares Advisers (Customer Service Centre) operate within a multi‑disciplinary health and social care setting from 8am to 10pm, 365 days per year.
Responsibilities
- Provide a prompt, effective and efficient referral and initial assessment service to inbound customer enquiries.
- Deliver support, guidance, signposting and access to services as the first point of contact for residents.
- Work on a shift rota that operates between 8am and 10pm, including weekends (four weeks in 14 weeks) and bank holidays.
Qualifications
- Experience working in a customer‑focused environment.
- Confident and clear communication skills.
- Resilience and the ability to appropriately deal with sensitive, emotive and challenging health and social care matters.
Benefits & Support
- On‑going training including track and trace scripts and processes, safeguarding processes, system training and non‑complex assessment training.
- Training and support to enable success in the role as the service continues to develop.
- Positive, open and progressive working environment.
- Attractive salary and relocation package.
- Excellent pension scheme.
- Workplaces operating in accordance with social distancing guidelines.
Equality & Diversity
St Helens Council is a Disability Confident Leader. This means the Council guarantees an interview to disabled applicants who demonstrate that they meet the essential criteria for the job, and will, for qualifying disabled candidates, make reasonable adjustments within the interview/selection process. We encourage applicants from diverse backgrounds who share our values and commitment to inclusion.
