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Receptionist/administration assistant

Grangemouth
Administration
Posted: 6h ago
Offer description

THIS IS AN ENTRY LEVEL POSITION INTENDED FOR A RECENT SCHOOL OR COLLEGE LEAVER LOOKING TO START IN THE WORLD OF WORK.\n\nHave you recently left school?\n\nAre you interested in starting a career in Administration?\n\nDo you want to earn money while you learn on the job and work towards a Level 6 Business and Administration SVQ?\n\nA busy, progressive medical practice based in Grangemouth is looking to appoint an enthusiastic, friendly and motivated Modern Apprentice in a Receptionist/Administration role.\n\nThis job will involve reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required and liaising with staff and external agencies.\n\nResponsibilities include:\nProcessing requests for appointments and prescription requests\nLiaise with Pharmacies to ensure smooth and efficient management of prescription ordering/collection process\nManage the appointments system effectively to ensure the flow of patients in and out of consulting rooms\nProcess the outgoing samples adhering to Health and Safety requirements, within the appropriate time frame\nAnswering incoming phone calls, transferring calls or dealing with the callers request appropriately\nEffectively signposting patients to the appropriate healthcare professional depending on the presenting condition\nInitiating contact with and responding to, requests from patients, team members and external agencies\nAdministration of patient records\nInputting data into the patientâs healthcare records as necessary\nManaging all queries as necessary in an efficient manner\nCarrying out system searches as requested\nMaintaining a clean, tidy, effective working area at all times\nMonitoring and maintaining the reception area and notice boards\nSupporting all clinical staff with general tasks as requested\nContribute ideas and suggestions to the smooth running of the reception and administrative functions\nAdherence to Practice confidentiality statement at all times\n Along with the duties in your role, you will undertake a Level 6 SVQ in Business and Administration and will be supported throughout. Desired Skills and Qualities\nNational 5 qualifications- particularly in English, Mathematics and Business and Administration- desirable but not essential\nGood communication and interpersonal skills are important\nPrevious customer service experience is desirable\nEnthusiasm and a 'can do' attitude is key- you should be willing to learn and work hard\nAbility to work well as part of a team\nTime management is key- you will be part of a busy GP Practice team and will have to manage your time between your duties and your SVQ work\nAbility to maintain confidentiality when working with sensitive information\n

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