Maintenance contracts manager

Job Description

We are currently recruiting for a Maintenance Contracts Manager for a market leading capital equipment manufacturing and service business within the FMCG Industry who install and service their equipment across sites in the UK and Ireland,

This is a permanent role that has been created due to planned expansion and progressive business plan over the next 5 years. The successful candidate will have a technical background with experience in managing service contracts and interfacing with both internal stake holders and clients to ensure contracts are managed and any sales/service opportunities are explored. A proactive mindset is a must!

Candidates will ideally have a technical background in mechanical / electrical engineering with experience working within automated / fast paced manufacturing environments. Experience of working on large scale production equipment is highly advantageous.

This is a full time role based in Winsford working on site 37.5 hours per week .

This role would ideally suit a candidate with a demonstrable maintenance background who has experience in managing after sales service contracts.

Package includes 30 days leave + stats, Private Health and Dental and a great pension scheme

Job Description

Contract Ownership & Governance

• Own full delivery of service contracts, ensuring obligations are understood, planned, and met.
• Support contract interpretation and alignment across internal teams.

Customer Interface & Relationship Management

• Act as primary operational contact for contract customers.
• Lead regular customer meetings and contract reviews.
• Communicate service plans, progress, and performance clearly.
• Manage expectations proactively and escalate risks when needed.

Punch List & Action Management

• Own and manage customer punch lists and action logs.
• Drive timely action closure with clear accountability.
• Track progress against agreed timelines and priorities.
• Ensure punch list closure supports uptime and customer outcomes.

Service Delivery Coordination

• Coordinate planned maintenance, inspections, follow-up actions, and multi-visit tasks.
• Work with Service Coordinators and Engineers to ensure correct scheduling, execution, and closure.
• Protect planned work from reactive disruption and ensure delivery aligns with contract expectations.

Proactive Service Development

• Support the shift toward proactive service by balancing planned vs reactive work.
• Contribute to lifecycle contract delivery and continuous improvement.
• Link service activity to performance, reliability, and uptime.
• Use customer insight and service data to identify improvement opportunities.

Internal Coordination & Reporting

• Act as the link between service, spares/parts, and commercial/finance teams.
• Maintain accurate records of contract performance, actions, and commitments.
• Provide structured updates on contract health, risks, and priorities.

Skills and Qualifications

• Qualified in a technical discipline (Mechanical or Electrical) with experience of working in fast paced production / FMCG environments
• Experience of managing service / maintenance contracts
• Proactive mind set
• Strong communication skills both written and verbal
• Strong commercial awareness
• Willing to travel as required to sites in the UK and Ireland.

This vacancy is being advertised by Complete Talent Services Ltd who are acting as an Employment Agency

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