Horizon Parking Ltd is a car park management company, providing services nationwide.
What are we looking for?
* A reliable and trustworthy Escalations and Legal Recovery Specialist to work in our head office in Chelmsford.
* 35 hours per week, from Monday to Friday.
What's in it for you?
* £26,500 per annum
* Annual Bonus Scheme.
* Salary Sacrifice Pension Scheme.
* Company Sick Pay (after 12 months service).
* 23 days holiday plus bank holidays.
* Additional 1 day holiday for your birthday week.
* Health care cash back scheme.
* Mental Health and Well Being Programmes (EAP).
* Employee discount scheme.
* Cycle to Work scheme.
* Enhanced paternity leave.
* Employee of the Month Awards.
* Yammer monthly lottery.
* Regular ad-hoc monetary recognition.
* Paid DBS application.
* Access to free online training.
What will we expect in return?
* On a daily basis you will be giving advice to members of the public for any parking related enquiries
* You’ll be assisting with filtering and responding to email enquiries regarding Data Protection
* Process and respond to requests from individuals exercising their rights under data protection legislation
* Assisting with responses to data enquiries from the police, Clients, and other relevant authorities.
* Assisting with collating cases to pursue through the legal process.
* Assisting with correspondence on behalf of the Data Protection Team when required.
* Ability to remain focused throughout the day
* Promote a culture of compliance, control, and transparency in handling personal data by working with internal and external stakeholders
* Process and respond to requests from individuals exercising their rights under data protection legislation after appropriate training.
* Liaising with external legal and debt providers where required
* Assistance with management of existing team where required
* Assisting Customer Services with responses to complaints where required
* Assistance with preparation of evidence packs for Independent Appeals assessments when required
What do we need from you?
* At least 3 year's general administrative experience, preferably with relevant industry experience or experience with Data Protection.
* Excellent attention to detail
* Ability to prioritise, manage time and work well under pressure
* Good written communication skills
* Ability to make decisions based on evidence provided
* Calm and helpful attitude
* Ability to multi-task
* Following company processes throughout each of the roles
* Computer literate. Proficient in Word, Excel, Microsoft Outlook.
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