Overview
Job Title: Call Centre Operator
Ref: E Devon 5273579
Pay rate: £14.17 per hour PAYE
Role length: Anticipated 5 - 6 months
Working arrangements: Part time hours and office based
The Role
We are seeking a committed and customer-focused Call Centre Operator to join the Home Safeguard team to handle a high volume of calls. You’ll work as part of a dedicated service, delivering professional and effective responses to emergency alarm calls, out of hours and general enquiries from service users. This role involves working to staff the Control Room on a rotating shift pattern which covers approximately 25.375 hours per week.
* Week 1: Mon, Tue, Sat & Sun – early shift 7.00 – 15.00
* Week 2: Wed, Thurs, Friday – early shift 7.00 – 15.00
* Week 3: Mon, Tue, Sat & Sun – late shift 15.00 – 22.30
* Week 4: Wed, Thurs, Friday – late shift 15.00 – 22.30
Key Responsibilities
* Respond promptly and compassionately to emergency and routine calls from service users in line with policies and procedures
* Contact emergency services, healthcare professionals where necessary
* Handle Out of Hours calls
* Accurately log all calls, actions, and outcomes on internal systems
* Perform administrative tasks and support other Housing Services when required
* Monitor lone workers and GPS devices, providing location information where available
* Book installations, equipment checks, and report technical faults
* Clean, programme and prepare telecare equipment in accordance with manufacturers’ guidelines
* Maintain data integrity and confidentiality at all times
* Build and maintain knowledge of telecare technologies, attending relevant training and meetings
What the Client is Looking For
* Proficient IT skills and a good knowledge of Microsoft Office
* Excellent data entry skills
* Ability to be calm under pressure when dealing with high volume of telephone calls often of a sensitive or critical nature
* Ability to deal with and have a caring attitude to support the general public and vulnerable adults
* Ability to use initiative when making life critical decisions
* Ability to react and prioritise information from a variety of different sources
* Excellent communication skills adapting to your audience accordingly
* Excellent customer service skills and ability to understand who your customers are and what matters to them
How to Apply
Quote the Job Title and Reference Number in your application. Submit your CV in Word format. Applications are reviewed on a rolling basis—early submission is recommended.
Notes
We may add your details to mail out lists; you may receive roles outside your immediate vicinity. If you prefer not to receive such mailouts, or wish to apply directly to our advertised roles, please let us know.
If you do not hear from us within three working days, your application has not been shortlisted on this occasion. Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Job Ref: E Devon 5273579
Anticipated Length of Assignment: Most roles are technically temporary, though some openings can be extended or become permanent. If you require progress updates, please contact us accordingly. We read every CV and acknowledge all applications where the CV meets the essential requirements. We may remove ads when roles are filled. By applying, you consent to us submitting your CV for this role (with the right to represent you) unless you advise otherwise.
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