We are looking for customer-focused, enthusiastic, motivated, and talented individuals, who are willing to create a new standard across the network as an Sr. Program Manager.
Amazon Japan's fulfillment network delivers tons of packages and smiles to Amazon customers every day. As we continuously work towards our mission of becoming Earth's most customer-centric company, we are looking for a new member who can deliver even more smiles to our customers with us.
As a Sr. Program Manager, you will have the opportunity to join as a Department Subject Matter Expert (Dept. SME) of the team specialized to standardize operational processes. You will be responsible for designing and implementing best performing operation flow/control to JP Fulfillment Center network. You will identify opportunities in raising the bar, optimize existing process flow, import/export best practices, and manage operational standards across the network. You will analyze, define, design, and propose a new process, engage and collaborate with global and JP stakeholders in various business units, initiate and manage projects in scale, and deliver the best operation in the network.
Key job responsibilities
The role requires the ability to deliver highest standards for your assigned process performance. On-hands analysis of metrics, data, and Gemba to find opportunity is required. Both future looking direction of how the process should be and attention to detail to design optimal process flow are required. Effective communication with both internal and external stakeholders and with leadership and operations personnel to build consensus and to collaborate is required.
Some of the position’s key responsibilities includes;
1. Design and implement: Find opportunities to improve existing process, design optimal process flow, collaborate with stakeholders, and implement the new process to the network.
2. Align and localize: Collaborate with global stakeholders, acquire agreement with senior leadership, align with global initiatives, and localize to JP operation. Share and implement JP best practice of process flow and control to other region in collaboration with the stakeholders.
3. Change and standardize: Structure standard process and management procedures. Make innovation and develop a new standard.
4. Control and Sustain: Deliver the best standard to the network, monitor implementation, and make actions to enable members to deliver result based on the standard.
A day in the life
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/disability/jp
Minimum Requirements
- 3+ years of program or project management experience (cross-functional)
- Experience in using data and metrics to determine and drive innovation or tactics
- Experience owning strategy or tactics, planning through evaluation, and communicating with senior leadership
- Business level English or Japanese
PREFERRED QUALIFICATIONS
- Master's degree, or MBA in business process, operation, engineering, organizational development, institutional design or related field
- 2+ years of process innovation experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. #J-18808-Ljbffr