Women-only post (Section 7(2)(d) applies)
Team Leader – Domestic Abuse Safe Accommodation (Cheshire West and Chester)
Salary: £28,444 per annum
Hours: 32 hours per week
Contract: Permanent
Closing date: To be confirmed
About WHAG
WHAG is a leading charity delivering high‑quality, trauma‑informed support to women, men and families affected by domestic abuse, sexual violence, homelessness and relationship breakdown across the Northwest. Our work is rooted in empowerment, choice, strength and change, supporting people to rebuild their lives safely and independently.
The Role
We are seeking an experienced and motivated Team Leader to lead and coordinate our Domestic Abuse Safe Accommodation Service in Cheshire West and Chester. Reporting to the Operations Manager, you will provide strong operational leadership, ensure high‑quality service delivery, and develop effective partnerships with local agencies and stakeholders.
You will support and supervise staff, oversee casework quality, manage risk, contribute to service development, and ensure contractual and safeguarding requirements are met. This role includes participation in a 24/7 on‑call rota and occasional evening and weekend work.
Key Responsibilities
* Lead and coordinate a trauma‑informed domestic abuse safe accommodation service
* Provide supervision, case management and quality assurance to staff and volunteers
* Manage referrals, risk assessments, safeguarding concerns and crisis responses
* Ensure effective multi‑agency working, including MARAC and local partnership forums
* Monitor service outcomes, complete reporting and contribute to service improvement
* Support recruitment, induction and development of staff and volunteers
* Maintain accurate records and ensure compliance with policies and legislation
About You
You will have:
* Experience supporting adults and children affected by domestic abuse, sexual violence or stalking
* Experience of strengths‑based risk assessment, including DASH RIC
* Strong experience of multi‑agency working and managing complex cases
* Proven ability to manage, supervise and motivate teams
* A trauma‑informed, person‑centred approach to service delivery
* Knowledge of safeguarding, housing, welfare benefits and relevant legislation
* Strong IT skills, including Microsoft Office
* A commitment to equality, diversity and inclusion
Essential Requirements
* Relevant qualification or equivalent experience (with willingness to work towards Level 5)
* Ability to travel across the contract area and access to a car
* Flexibility to work evenings, weekends and on‑call rota
* Enhanced DBS check
What We Offer
* 25 days annual leave rising to 28 days (pro‑rata) plus bank holidays
* Pension via NEST
* Health plan and employee wellbeing support
* Flexible working (for non‑rota posts)
* Bike‑to‑work and tech salary‑sacrifice schemes
* Free parking and charity worker discounts
WHAG is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We welcome applications from all sections of the community.