Experis Macclesfield, England, United Kingdom
Experis Macclesfield, England, United Kingdom
Job Title: IT Support Technician – Tech Bar (Onsite)
Location: Macclesfield, UK
Overview
We are seeking a proactive and customer-focused IT Support Technician to join our onsite Tech Bar team. This role will provide face-to-face technical assistance to end users, ensuring a high standard of service and effective resolution of technical issues. You will act as the first point of contact for walk-in and floor-walking support, maintaining a strong focus on customer experience.
Key Responsibilities
* Deliver high-quality, face-to-face technical support to end users via the Tech Bar and floor walking.
* Maintain a customer-first approach, ensuring users are informed throughout the support process.
* Collaborate with IT support teams to escalate and resolve issues efficiently.
* Troubleshoot and resolve hardware, software, and connectivity issues for Windows 10 desktops, laptops, and mobile devices.
* Support Microsoft Office 365 applications, including Outlook, Teams, OneDrive, and cloud storage platforms (e.g., Box).
* Perform device setup, configuration, and deployment for both Windows and Apple Mac/iOS environments.
* Utilise tools such as Active Directory, Group Policy Objects, SCCM/SMS, and remote-control technologies to manage and support devices.
* Assist with antivirus software management in an enterprise environment.
* Maintain accurate asset inventory records and support asset management processes.
* Use ServiceNow for ticket logging, tracking, and resolution (desirable).
* Proven experience providing in-person technical support in a customer-focused environment.
* Excellent communication skills, with the ability to explain technical issues in simple terms.
* Strong knowledge of Microsoft Windows environments within an enterprise domain setting.
* Hands-on experience with Active Directory, SCCM/SMS, Group Policy, and remote-control methods.
* Proficiency in supporting Windows 10, Microsoft Office 365, and Lenovo desktop/laptop hardware.
* Experience supporting Microsoft Office applications, especially Outlook and Teams.
* Familiarity with cloud-based storage solutions such as OneDrive and Box.
* Awareness of antivirus software management in enterprise environments.
* Understanding of asset management processes and procedures.
* Experience supporting Apple Mac OS and iOS devices.
* Mobile device setup and deployment experience.
* Knowledge and experience of ServiceNow ITSM platform.
Working Style
* Comfortable working in a high-visibility, customer-facing role.
* Able to balance desk-based support with proactive floor walking to provide at-desk assistance.
* Focused on delivering an outstanding customer experience at all times.
How to apply?
Send a CV to kacey.norris@experis.co.uk
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Contract
Job function
* Job function
Information Technology
* Industries
IT Services and IT Consulting
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